Raysha Hoskins
Hamilton,OH
Summary
Proven leader in hospitality and operations management, notably with Concord Hospitality Enterprises Company, where I spearheaded quality and performance improvements. Expert in cleaning practices and guest relations, I increased staff efficiency through targeted training and mentoring. My proactive approach to scheduling and inventory management significantly enhanced department coordination and compliance standards.
Overview
13
13
years of professional experience
Work History
Housekeeping Manager
Spooky Nook Sports Warehouse Hotel
12.2022 - Current
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Managed staff of 12-15 housekeepers.
- Increased employee performance through effective supervision and training.
- Managed team productivity and workflow to exceed quality standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Recycling Technician
Humana
09.2021 - 12.2022
- Collected and sorted recyclable construction materials such as concrete, drywall and plastic into appropriate containers.
- Sorted materials to separate high-grade materials such as copper and brass.
- Utilized balers to compress recyclable materials.
- Compressed materials into reusable, shippable or movable sizes using balers and other equipment.
- Inspected materials to determine appropriate placements for repurposing or disposal.
- Sorted materials such as metals, glass or plastics into appropriate containers for recycling.
- Operated forklifts, pallet jacks or front-end loaders to load bales, bundles or other heavy items onto trucks for shipping to smelters or other recycled materials processing facilities.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Housekeeping Supervisor
Concord Hospitality Enterprises Company
03.2011 - 09.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Monitored staff performance and provided feedback to drive productivity.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Operations Specialist
Mesman Enterprises
01.2012 - 01.2014
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - Business Administration And Management
Beckfield College
Florence, KYGED -
Hamilton High School
Hamilton, OH06.2008
Skills
- Cleaning practices
- Health and safety compliance
- Work Prioritization
- Guest Relations
- Supply Inventory Management
- Department coordination
- Employee evaluations
- Payroll Administration
- Training and mentoring
- Scheduling and Planning
- Quality improvements
- Performance Improvements
Timeline
Housekeeping Manager
Spooky Nook Sports Warehouse Hotel
12.2022 - Current
Recycling Technician
Humana
09.2021 - 12.2022
Operations Specialist
Mesman Enterprises
01.2012 - 01.2014
Housekeeping Supervisor
Concord Hospitality Enterprises Company
03.2011 - 09.2021
No Degree - Business Administration And Management
Beckfield College
GED -
Hamilton High School
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