Rayshari Muldrow
Sumter,SC
Summary
Highly talented and highly regarded for delivering exceptional customer service support and management that exceeds all expectations. Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity and customer satisfaction. Strive in fast-paced, virtual, and in-person environments, following established procedures and practices to exceed customer expectations. Bringing 7+ years of customer service experience in various capacities. Seeking to apply the best abilities and contribute to the success of a motivated organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Carolina Payday Loans
Sumter , SC
11.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Worked a minimum of 40 hours per week.
Customer Service Representative
Sykes Enterprises, Incorporated
Sumter , SC
2015.04 - 2020.09
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of about 150 calls a day with minimal wait times.
- Offered accurate and up-to- date information about products, services, policies, and procedures to customers.
- Preformed specific metrics; such as call duration average handling time; customer satisfaction scores; and adherence to service level agreements.
- Worked a minimum of 40 hours per week.
Layaway, Pick Up, Cashier
Walmart
Sumter , SC
2014.06 - 2015.04
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked a minimum of 30 hours per week.
Education
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL10.2024
High School Diploma -
R. B. Stall High School
North Charleston, SC06.2013
Skills
- Office Equipment Proficiency
- Call Volume and Quality Metrics
- Sales and Upselling
- Data Entry
- Relationship Building
- Communication
- Problem Solving
- Administrative Support
- Inventory Management
- Multitasking
- Active Listening
Timeline
Customer Service Representative
Carolina Payday Loans
11.2021 - 04.2022
Customer Service Representative
Sykes Enterprises, Incorporated
2015.04 - 2020.09
Layaway, Pick Up, Cashier
Walmart
2014.06 - 2015.04
Associate of Arts - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
R. B. Stall High School
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