Rayshauna Glenn
Raleigh,NC
Summary
Dynamic administrative professional with a proven track record at Riccobene Associates Family Dentistry, excelling in inventory management and customer service. Skilled in developing efficient procedures and fostering professional relationships, I enhance operational effectiveness and patient care through strong communication and meticulous organization. Committed to delivering exceptional support and optimizing processes.
Overview
8
8
years of professional experience
Work History
Administrative Associate
Department of Children and Family Services
Durham, NC
04.2022 - Current
- Developed and implemented procedures for tracking office inventory and ordering supplies.
- Maintained accurate and up-to-date filing systems, both digital and physical.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Coordinated travel arrangements including booking flights, hotels, rental cars.
Treatment Coordinator and Front Desk Lead
Riccobene Associates Family Dentistry
Clayton, NC
01.2020 - 03.2022
- Established strong work network by building professional relationships with physicians and fellow employees.
- Insurance verification.
- Coordinate and manage patient appointments.
- Maintain confidentiality and adhere to HIPAA regulations when handling patient information.
- Answering phones, collecting payments, and providing patients with estimates of treatment costs.
- Prepare financial options and potential new patient files at least two days in advance of scheduled new patient appointments.
Personal Care Assistant
Murdoch Development Center
Burnet, NC
08.2017 - 02.2022
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Completed scheduled patient check-ins and progress reports for clients.
Education
Associate of Applied Science -
Wake Technical Community College
Raleigh, NC08-2017
High School Diploma -
Southeast Raleigh High
Raleigh, NC05-2014
Skills
- Inventory management
- Document organization
- Travel coordination
- Customer service
- Insurance verification
- Spreadsheet development
- Data entry
- Professional communication
References
References available upon request.
Timeline
Administrative Associate
Department of Children and Family Services
04.2022 - Current
Treatment Coordinator and Front Desk Lead
Riccobene Associates Family Dentistry
01.2020 - 03.2022
Personal Care Assistant
Murdoch Development Center
08.2017 - 02.2022
Associate of Applied Science -
Wake Technical Community College
High School Diploma -
Southeast Raleigh High
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