Dedicated customer service professional with extensive knowledge of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships that drive profitability and business results. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills, eager to secure an entry-level position and contribute to the team's success in achieving company goals. Equipped with excellent problem-solving abilities, and willingness to learn. Poised to make valuable contributions to achieve positive results. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability, adaptability, and the ability to quickly learn and apply new skills. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence and excellent communication skills.
Hi, I’m
Rayshawn Merrill
Customer Service/Security/Hospitaality/Warehouse
Tucson,Arizona
Summary
Overview
11
years of professional experience
2
years of post-secondary education
Work History
UPS Supply Chain Solutions
Package Handler
3 2010 - 2 2011
Job overview
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Ecodomus Srl
Property Consultant
2021.01 - 2023.02 (2 years & 1 month)
Job overview
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Coordinated open houses and private showings, showcasing properties in their best light to attract potential buyers.
- Enhanced client satisfaction by providing personalized service and addressing individual needs.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales and
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
Motel 6
Front Desk Manager
2021.08 - 2021.12 (4 months)
Job overview
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Resolved guest complaints by addressing issues with rooms promptly.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Checked guests in out of hotel, made reservations, and processed payments.
City Of Tucson Parks And Recreation
Recreational Worker
2015.11 - 2016.04 (5 months)
Job overview
- Cultivated a positive work environment by fostering open communication and providing constructive feedback to team members.
- Promoted physical fitness by leading group exercise classes and providing personalized instruction on proper techniques.
- Boosted community engagement by coordinating special events, such as holiday celebrations, sports tournaments, and cultural programs.
- Enhanced participant satisfaction by planning and executing diverse recreational activities tailored to various age groups and interests.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Collaborated with other recreation staff in developing new recreational activities.
- Assisted in preparing recreational materials and supplies for each activity.
- Maintained detailed records of program attendance, equipment inventory, and facility usage to inform future planning decisions.
Camp Sunrise of GA
Group Leader
2013.08 - 2013.12 (4 months)
Job overview
- Assisted students with homework issues and helped to incorporate positive study skills.
- Implemented creative problem-solving techniques to address conflicts among students
- Evaluated students individual progress, providing feedback for continuous growth and development.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented rules and regulations to enforce discipline and compliance.
- Supervised students behaviors in classroom to address behavior and learning issues and coordinated with teachers to assist with difficult students
Securitas
Flex Officer
2012.08 - 2013.01 (5 months)
Job overview
- Assisted in reducing property loss and vandalism by promptly reporting suspicious activities to the proper authorities.
- Conducted thorough access control measures for facilities, ensuring only authorized personnel were granted entry.
- Enhanced security coverage by efficiently rotating between various client sites as needed.
- Addressed potential safety hazards proactively through routine inspections of premises, identifying vulnerabilities before they became larger issues.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Forever 21
Stock Associate
2012.05 - 2012.12 (7 months)
Job overview
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory storage in clean and organized fashion.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Stocked shelves to match planogram images and instructions.
Aces/Xerox
Customer Service Representative
2011.10 - 2012.08 (10 months)
Job overview
- Responded to customer requests for products, services, and company information while operating multiple windows folder on dual monitor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues in notes.
- Exhibited high energy and professionalism when dealing with clients over the phone
- Delivered prompt service to prioritize customer needs by the end of every call
Education
Buechel Metropolitan High School Louisville, KY
High School Diploma from High School Education
2008.08 - 2010.05 (1 year & 9 months)
University Overview
- Ran as Class President my Junior Year at PRP High School
- Honor Roll Member Lassiter Middle School [3 yr]
- Extracurricular Activities: Volunteered at ST Vincent de Paul Open Hand Kitchen where i became the first young Chef which lead to their Kitchen Program that taught and trained both young and older; as well as gave homeless men from their Ozamn Inn which was located right next door. A Job that came with a bed nightly.
- Completed AP course in English [Reading and Writing specifically]
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Software
All things Microsoft
Skills
Critical Thinking
undefinedWork Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteImportant To Me
Flexible work hoursWork from home optionWork-life balanceCareer advancementQuote
Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!"
Interests
Politics - Run for a local office in my community/city/state
Return to Preaching the Gospel
Write and Publish a book
Accomplishments
Accomplishments
- Supervised team of 8 offdicers at Securitas
- Group Leader oversaw 5 classrooms
- Collaborated with Head Chef at St Vinvent de Paul of in the development of Kitchen Aide Prgram
- Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs at Camp Sunrise of GA
- Received commendation from Ms. Tameka Brits principal at Camp Sunrise of GA for successfully working with students with behavior problems.
- Student Mentor - Volunteered as temporary student guidance counselor to help resolve student personal issues at Camp Sunrise of GA
Timeline
Front Desk Manager
Motel 6
2021.08 - 2021.12 (4 months)
Property Consultant
Ecodomus Srl
2021.01 - 2023.02 (2 years & 1 month)
Recreational Worker
City Of Tucson Parks And Recreation
2015.11 - 2016.04 (5 months)
Group Leader
Camp Sunrise of GA
2013.08 - 2013.12 (4 months)
Flex Officer
Securitas
2012.08 - 2013.01 (5 months)
Stock Associate
Forever 21
2012.05 - 2012.12 (7 months)
Customer Service Representative
Aces/Xerox
2011.10 - 2012.08 (10 months)
Buechel Metropolitan High School
High School Diploma from High School Education
2008.08 - 2010.05 (1 year & 9 months)
Package Handler
UPS Supply Chain Solutions
3 2010 - 2 2011
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