Raysheema Finney
Summary
Detail‑oriented and people‑focused professional with 14+ years of experience optimizing operational processes, maintaining accurate records, and delivering exceptional service. Experienced in handling sensitive information, streamlining workflows, and collaborating across teams to drive efficiency. Recognized for resolving complex issues, adapting to evolving needs, and achieving results. Known for reliability, problem‑solving, and a customer‑first approach, with strong skills in troubleshooting, communication, and conflict resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Access Control Support Specialist
Philadelphia College of Osteopathic Medicine
08.2023 - Current
- Support employees and students issuing ID badges, validating identities, and coordinating system access for new hires, role changes, and departures.
- Maintain accurate records in access control systems, supporting compliance and operational security.
- Collaborate with IT, Security, and administrative teams to resolve access issues and maintain smooth operations.
- Document processes and provide guidance to employees, contributing to a secure and efficient workplace environment.
- Assist in onboarding processes by ensuring the timely and accurate setup of security and access credentials.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Security Dispatcher
Allied Universal Security Services
07.2022 - 08.2023
- Managed inbound calls and radio communications, documenting incidents and updating system records accurately.
- Operated the C-Cure 9000 system to control access permissions and monitor alerts.
- Coordinated responses to security and access-related issues, ensuring timely resolutions.
- Maintained confidentiality when handling sensitive security and personnel information.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
Home Health Aide
Maxim Healthcare
01.2018 - 07.2022
- Delivered individualized care plans tailored to client needs, fostering trust and rapport.
- Managed medication schedules and provided ongoing support for physical, social, and emotional needs.
- Documented care activities and collaborated with healthcare teams to ensure client well-being.
Assistant Manager
Pennsylvania Liquor Control Board
03.2012 - 03.2021
- Trained and supervised staff to enhance service quality and maintain operational standards.
- Resolved conflicts with customers and employees, fostering a positive work environment.
- Managed store operations, inventory control, and compliance requirements.
Retail Clerk
Pennsylvania Liquor Control Board
03.2010 - 03.2012
- Provided customer service by addressing needs, answering questions, and resolving concerns.
- Processed transactions accurately while maintaining awareness of security procedures.
Education
Bachelor’s - Organizational Leadership & Management
Peirce College
05.2026
Skills
- Data Management
- Onboarding support
- Compliance management
- Workplace issue management and support
- Data management and auditing
- Cross-departmental collaboration
- Data confidentiality practices
- Customer service
- Effective communication skills
- Customer relationship management
Certification
- Completed leadership training program at PCOM, focused on team management, communication, and conflict resolution 2024
Timeline
Access Control Support Specialist
Philadelphia College of Osteopathic Medicine
08.2023 - Current
Security Dispatcher
Allied Universal Security Services
07.2022 - 08.2023
Home Health Aide
Maxim Healthcare
01.2018 - 07.2022
Assistant Manager
Pennsylvania Liquor Control Board
03.2012 - 03.2021
Retail Clerk
Pennsylvania Liquor Control Board
03.2010 - 03.2012
Bachelor’s - Organizational Leadership & Management
Peirce College
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<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center