Rayshell Rushing

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Managed multi-line phone system and pleasantly greeted patients.
• Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Supported office staff and operational requirements with administrative tasks.
• Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
• Reduced administrative errors by consistently verifying insurance information.
• Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Improved clinical workflow with introduction of electronic health records system.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Collected and documented patient medical information such as blood pressure and weight.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Oriented and trained new staff on proper procedures and policies.
• Measured patient pulse oximetry.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Measured patient spirometry.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.