Rayshonda Saunders
Lexington ,NC
Summary
Organized Specialist with 15 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in all interactions.
Overview
3
3
years of professional experience
Work History
Receptionist
Mary Haven LLC
Columbus , OH
12.2020 - 02.2021
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Performed client intake procedures according to internal standards for all new admissions.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Customer Service Agent
Job And Family Services
COLUMBUS, OH
09.2020 - 01.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers in fast-paced environment.
Store Co-Manager
Speedway LLC
Gahanna, OH
12.2019 - 07.2020
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 60%.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Created interior displays to promote products in alignment with corporate sales objectives.
Administrative Assistant
Mid-Ohio Regional Planning Commission
Columbus, OH
07.2019 - 12.2019
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Managed over 50 calls per day with ease, confidence and poise
- Drafted professional memos, letters and marketing copy to support business objectives and growth
Restaurant Manager
The Simple Greek
Gahanna, OH
05.2019 - 11.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Prepared for and executed new menu implementations
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Handled 3-4 weekly special events in restaurant, including receptions, promotions and corporate luncheons
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Kitchen Lead Manager
D.P. Dough Franchising LLC
Columbus, OH
03.2018 - 05.2019
- Positioned as primary liaison to streamline operations of multiple lines of business within organization
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Applied discipline and sense of responsibility toward all team and personal activities
- Increased monthly sales by 33%
- Maintained excellent attendance record, consistently arriving to work on time
Education
Sociology
Columbus State Community College
Columbus, OHAssociate of Science - Culinary Arts
Bradford Institute
Columbus Certification - Media Communications
Ohio Media School
Columbus, OH02.2015
High School Diploma -
Streetsboro High School
Streetsboro, OHSkills
- Staff leadership
- Coaching and mentoring
- Account Management
- Business Development
- Good communication skills
- Telephone etiquette
- Data Entry
- Yardi and Rent Cafe
- Detailed Orientation
- Multi-Line Telephone Systems
- Outstanding multitasking abilities
- MS Office
Timeline
Receptionist
Mary Haven LLC
12.2020 - 02.2021
Customer Service Agent
Job And Family Services
09.2020 - 01.2021
Store Co-Manager
Speedway LLC
12.2019 - 07.2020
Administrative Assistant
Mid-Ohio Regional Planning Commission
07.2019 - 12.2019
Restaurant Manager
The Simple Greek
05.2019 - 11.2019
Kitchen Lead Manager
D.P. Dough Franchising LLC
03.2018 - 05.2019
Sociology
Columbus State Community College
Associate of Science - Culinary Arts
Bradford Institute
Certification - Media Communications
Ohio Media School
High School Diploma -
Streetsboro High School
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