Rayshuna Stafford
Las Vegas
Summary
Dedicated professional with strong customer service and technical support skills. Experienced in problem-solving and educating clients on complex issues, aiming to enhance patient care and satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Kroger RX
Denver
01.2020 - 02.2022
- Provided exceptional customer support for pharmacy services and prescription inquiries.
- Collaborated with healthcare professionals to resolve patient medication issues.
- Educated customers on medication usage and potential side effects.
- Assisted in processing insurance claims and verifying coverage details.
- Handled customer complaints with empathy and effective problem-solving skills.
Technical Support Representative
Brinks Security
Boulder
08.2015 - 01.2019
- Resolved customer inquiries regarding security systems and services.
- Diagnosed technical issues with alarm systems and equipment.
- Provided product information to enhance customer understanding of services.
- Assisted in troubleshooting and resolving connectivity problems for clients.
- Guided customers through system installations and setup processes.
Care Coordinator
All Med Staffing
Sacramento
01.2013 - 12.2015
- Coordinated patient care by collaborating with healthcare providers and families.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Assisted in developing individualized care plans for diverse patient needs.
- Facilitated ongoing assessment of patient and family needs, overseeing implementation of interdisciplinary team care plans to enhance patient outcomes.
- Educated patients on available resources and healthcare options, empowering them to make informed decisions about their care.
- Monitored patient progress and reported changes to healthcare professionals.
- Documented patient interactions and care activities in electronic health records.
- Managed scheduling of appointments and follow-up visits for patients.
- Provided case management services, ensuring delivery of quality care and support throughout the treatment process.
- Responded promptly to inquiries from patients regarding their care plans.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
- Delivered crisis intervention services to support individuals in distress.
- Provided emotional support to patients dealing with difficult health issues.
- Conducted initial assessments and evaluations of patient's needs.
- Developed individualized service plans based on assessment findings.
- Supported clients during hospital admissions and discharges.
- Facilitated communication between patients and multidisciplinary teams.
- Maintained records management system to process personnel information and produce reports.
Education
High School Diploma -
Hogan High
Vallejo, CA06-1998
Skills
- Customer relationship management
- Customer onboarding
- Issue resolution
- Case management
- Product knowledge
- Electronic health records
- Data entry accuracy
- Team collaboration
- Time management
- Patient education
Timeline
Customer Support Specialist
Kroger RX
01.2020 - 02.2022
Technical Support Representative
Brinks Security
08.2015 - 01.2019
Care Coordinator
All Med Staffing
01.2013 - 12.2015
High School Diploma -
Hogan High