Raysil Hemingway
The Bronx,NY
Summary
Charismatic Flight Attendant dedicated to safety and customer service. Knowledgeable and polished with dynamic interpersonal skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Nutrition Host
New York Presbyterian Columbia Medical Center
06.2023 - Current
- Collaborated with healthcare professionals to provide optimal nutritional care for patients.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Educated patients and families on nutrition management.
- Monitored food safety and sanitation standards in food service areas.
- Screened and monitored for change in nutrition risk status in hospitalized patients.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Food Service Associate
Bellevue Hospital
11.2022 - 06.2023
- Delivered meals to rooms and provided friendly service to all facility guests.
- Learned other teammates' work tasks to train as backup.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Host Associate
NYU Langone Medical Center
02.2021 - 09.2022
- Quickly and accurately served specific meals to patients with special dietary needs.
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Prepared and expedited food orders to support waitstaff and other team members.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Barista
Pret A Manger
07.2012 - 01.2021
- Worked cash register extensively
- Making Hot and Cold drinks up to company's standards
- Uphold customers expectations
- Cleaned maintained appearance served as a stock person
- Coaching team members and baristas in training to uphold in teamwork drink training skills
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties
- Memorized ingredients and recipes 10 specialty drinks
- Assisted staff in building their expertise of coffees, teas and merchandise
- Maintained clean and organized work space, enabling coworkers to locate resources and product
- Supported store manager with recruiting, interviewing and hiring baristas
Barista
Starbucks Corp
10.2018 - 11.2019
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 10 minutes
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils and seating areas daily
- Created original artwork for specials board display daily
- Engendered customer loyalty by remembering personal preferences and allergy information
- Educated coworkers and customers about new products
- Maintained regular and consistent attendance and punctuality
- Prioritized drink requests while managing interruptions
- Complied with standards for merchandising, stocking and storing product
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Did Volunteer work for Children of promise NYC
Prep Cook/Line Cook/Baker
Canteen Dining Services
09.2008 - 10.2011
- Baked cookies, brownies, muffins etc
- For catering events, prepared the salad and deli bar
- Helped serve all food
- Cleaned maintained appearance, served as stock person
- Worked at the cash register extensively
- Passionate with customer service
Cashier/Stockperson
Duane Reade
07.2007 - 08.2009
- Categorized merchandise while working as stock person
- Preserved store safety appearance by maintaining cleanliness
- Worked as a drug clerk helping customers with prescriptions
- Worked at the cash register extensively
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses
Intern Baker/Prep Cook
American Express
07.2008 - 10.2008
- Prepared and trained with staff in fulfilling cooking duties and responsibilities.
- Arranged breakfast pastries for 2500+ people daily, and baked 500 handmade pretzels daily with head chef.
- Arranged all foods in deli station, salad bar, and potato bar.
Cashier/Stockperson
Wendy's
06.2006 - 06.2007
- Cleaned maintained appearance, served as stock person
- Worked at the cash register extensively
- Solicited customer feedback resolved any problems through providing them a free item on the house
- Processed returned items in accordance with store policy
- Welcomed customers, offering assistance to help find necessary store items
Education
High School Diploma -
New Bern High School
New Bern, NC05.2003
Pastry Arts Certification - Baking and Pastry
Project Renewal Culinary School
New York, NY2008
Skills
- Calm under pressure
- Energetic and enthusiastic
- Courteous demeanor
- Company culture and values
- Brand promotion
- Safety checks
- Safety procedures
- Safe food handling
- Flexible
- Decisive
- Time management
- Public interaction
- Emergency situations management
- Conflict mediation
- POS system operation
Certification
Food Handlers License Certified
Timeline
Nutrition Host
New York Presbyterian Columbia Medical Center
06.2023 - Current
Food Service Associate
Bellevue Hospital
11.2022 - 06.2023
Host Associate
NYU Langone Medical Center
02.2021 - 09.2022
Barista
Starbucks Corp
10.2018 - 11.2019
Barista
Pret A Manger
07.2012 - 01.2021
Prep Cook/Line Cook/Baker
Canteen Dining Services
09.2008 - 10.2011
Intern Baker/Prep Cook
American Express
07.2008 - 10.2008
Cashier/Stockperson
Duane Reade
07.2007 - 08.2009
Cashier/Stockperson
Wendy's
06.2006 - 06.2007
High School Diploma -
New Bern High School
Pastry Arts Certification - Baking and Pastry
Project Renewal Culinary School
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