Summary
Overview
Work History
Education
Skills
Timeline
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Ray Sterling Miyares

FORT Lauderdale,FL

Summary

Dynamic customer service professional with extensive experience at Publix, excelling in conflict resolution and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving. Proven ability to operate POS systems with accuracy while maintaining a clean and organized environment, ensuring exceptional service delivery. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Knowledgeable office staff with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly. Friendly and reliable Customer service staff offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

13
13
years of professional experience

Work History

Cashier

CoConut Creek Casino
06.2024 - 02.2025
  • Greeted customers entering casino and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Used POS system to enter orders, process payments and issue receipts.

Production Assistant

John Knox Village Of Pompano Beach
01.2024 - 03.2024
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Maintained a safe and clean work environment, contributing to overall team productivity.
  • Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
  • Operated camera, lighting and grip equipment to use during production process.
  • Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.

Customer Service Staff Member

Publix
06.2013 - 01.2024
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Internship Student

Phoenix Event Planning
08.2023 - 12.2023
  • Conducted market research to identify potential sponsors, securing financial support for events.
  • Utilized social media to promote events and increase attendance.

Sales Associate

Rio Concessions
06.2012 - 08.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Science - Hospitality

Florida International University
Miami, FL
12-2023

Associate of Science - Hospitality

Broward College
Fort Lauderdale, FL
08-2020

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Money handling
  • Customer service excellence
  • Cash handling and management
  • Cash register systems
  • Cash handling expertise
  • Conflict resolution
  • POS system operations
  • POS systems

Timeline

Cashier

CoConut Creek Casino
06.2024 - 02.2025

Production Assistant

John Knox Village Of Pompano Beach
01.2024 - 03.2024

Internship Student

Phoenix Event Planning
08.2023 - 12.2023

Customer Service Staff Member

Publix
06.2013 - 01.2024

Sales Associate

Rio Concessions
06.2012 - 08.2013

Bachelor of Science - Hospitality

Florida International University

Associate of Science - Hospitality

Broward College
Ray Sterling Miyares