Rayuana Lane
Mansfield,OH
Summary
Dynamic leader with proven expertise in new hire training and program management, honed at ContactUS Communications and Chipotle Mexican Grill. Excelled in planning and coordination, boosting team productivity and efficiency. Skilled in clear communication and data entry, adept at fostering staff development and maximizing operational effectiveness. Achievements include significant improvements in staff productivity and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Trainer
ContactUS Communications
01.2023 - 07.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Worked with manager and supervisor to plan and coordinate production schedules.
Supervisor
ContactUS Communications
08.2020 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Manager
Chipotle Mexican Grill
06.2018 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Mansfield St. Peters
Mansfield, OH06.2012
Skills
- New Hire Training
- Planning and coordination
- Course Development
- Program Management
- Clear Communication
- Data Entry
- Time management skills
Timeline
Trainer
ContactUS Communications
01.2023 - 07.2024
Supervisor
ContactUS Communications
08.2020 - 01.2024
Manager
Chipotle Mexican Grill
06.2018 - 12.2020
High School Diploma -
Mansfield St. Peters
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