Rayvaan Lowe
Arlington
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
5
5
years of professional experience
Work History
Supplemental Claims Adjuster
Allcat Claims Service
11.2024 - Current
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Must maintain production of minimum 3 closures a day.
- Must meet call cadence for make initial contact same day or within 24 hrs of the time received.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Must be familiar with the signs of structural damages to warrant sending vendors such as engineers
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Collaborate with contractors to discuss agreed cost reasonable based on standard labor rates and market rate cost for materials
- Must be familiar with the construction of roofing materials and rebuild of the interior of a home
- Must have both XA ans Symbility estimating experience and understanding of line item detail's
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Directed and coordinated various investigations conducted by field investigation team.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Must be familiar with enforced building codes and regulations for construction
Supplemental Claims Assistant Manager
Pilot Catastrophe Services
03.2023 - 10.2024
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
- Logged, allocated and managed claims.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
- Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
- Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.
- Maintained up-to-date knowledge of industry trends and regulations to ensure compliance with company policies and state guidelines.
- Transmitted case files between offices.
- Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
- Followed up with customers on unresolved issues.
- Handle supplemental claim while assisting manager with training new adjusters on claims processing and company guidelines.
- Evaluate and discussed concerns with handling manager to aid in increase of customer service and production.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Condominium Claims Adjuster
Alacrity Solutions
02.2022 - 09.2022
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Understand and communicate HOA responsibilities and discuss any improvements or betterments taking place within the property.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Claims Adjuster
Alacrity Solutions
02.2020 - 02.2022
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Must carry the ability to interpret and communicate policy language to all parties involved
- Meet company requirements for processing time frames and call cadencies
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Education
High School Diploma -
Jennings Senior High School
Saint Louis Missouri05-2019
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Xactimate
- Symbility
- Advanced oral and written communication skills
- Coverage assessments
- Decision-making
- Settlement negotiation
- Casualty and property loss
Timeline
Supplemental Claims Adjuster
Allcat Claims Service
11.2024 - Current
Supplemental Claims Assistant Manager
Pilot Catastrophe Services
03.2023 - 10.2024
Condominium Claims Adjuster
Alacrity Solutions
02.2022 - 09.2022
Claims Adjuster
Alacrity Solutions
02.2020 - 02.2022
High School Diploma -
Jennings Senior High School