RAYVEN HEARD
Orlando,FL
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
14
14
years of professional experience
Work History
Assistant store manager
DD’S Discount
11.2013 - Current
- Trained and mentored team members to enhance customer service and operational efficiency.
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Implemented promotional strategies to increase store traffic and boost sales performance.
- Analyzed sales data to identify trends, adjust merchandise assortment, and improve profitability.
- Collaborated with upper management on strategic planning initiatives for store growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Teacher assistant
Little Rae’s Christian Center
06.2011 - 10.2013
- Assisted lead teacher in classroom management and lesson implementation.
- Supported individual student needs through tailored instructional strategies.
- Monitored student progress, providing feedback to enhance learning outcomes.
- Organized classroom activities, promoting engagement and participation among students.
Education
Associate in arts degree - General Studies
Seminole State College
Sanford, FL05.2016
Associate of Science - Health Information Technology
Seminole State College
Sanford, FL12-2026
Skills
- Problem-solving
- Time management
- Store opening and closing
- Customer service management
- POS systems operations
- Employee scheduling
- Hiring and training
- Pricing and markdowns
- Work Planning and Prioritization
- Goals and performance
- Mentoring and coaching
- Staff supervision
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant store manager
DD’S Discount
11.2013 - Current
Teacher assistant
Little Rae’s Christian Center
06.2011 - 10.2013
Associate in arts degree - General Studies
Seminole State College
Associate of Science - Health Information Technology
Seminole State College
Awards and recognition
Deans list 2022, Deans list 2025