Rayven Lopez

Customer Service Manager

• Provided guidance and direction on retail policies and procedures.
• Provided leadership and direction for all retail employees.
• Supervised and trained new retail employees.
• Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
• Provided exceptional customer service to ensure customer satisfaction.
• Assisted customers over the phone regarding store operations, product information and order placement.

Certified Framer

• Assisted customers in selecting frames, mats, and other framing materials to meet their needs.
• Stayed up-to-date with current trends in picture framing materials and techniques.

Department Head of Cards and Party

• Demonstrated product features and benefits to customers in store.

Cashier

• Conducted price checks for special orders or discounts as requested by customers.

• Provided onsite support during events to ensure smooth operations.
• Coordinated venue logistics such as seating arrangements, audio-visual needs, catering services and decorations.
• Assisted in setting up and taking down customer events.
• Efficiently managed time between multiple tasks throughout the day.

• Conducted inventories on a regular basis to track stock levels.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.