Summary
Overview
Work History
Education
Skills
Timeline
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Rayven Moore

Huntsville,Alabama

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Engagement Specialist

Advocate Health Care
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Exceeded monthly targets for response time and resolution rate consistently, maintaining high standards of support quality.
  • Conducted regular surveys to gauge customer sentiment, identifying areas of improvement for future focus.

Customer Service Representative

Playboy/Yandy
08.2020 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Customer Service Representative

Adecco
02.2013 - 06.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Oxnard Highschool
Oxnard, CA

Skills

  • Problem-solving abilities
  • Critical Thinking
  • Problem Resolution
  • Data Entry
  • Client Relations
  • Appointment Scheduling
  • Complaint Handling
  • Money handling abilities
  • Microsoft Outlook
  • Payment Processing
  • De-Escalation Techniques
  • Live chat support

Timeline

Customer Engagement Specialist

Advocate Health Care
05.2023 - Current

Customer Service Representative

Playboy/Yandy
08.2020 - 04.2023

Customer Service Representative

Adecco
02.2013 - 06.2020

High School Diploma -

Oxnard Highschool

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Rayven Moore