Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Rayven Patton

College Station

Summary

Experienced in providing cohesive and clear directions to staff, recognized for firm yet gentle enforcement of rules, ensuring prompt resolution of issues. Seeking opportunity to showcase leadership abilities, foster positive atmosphere, and deliver exceptional customer service. Strong background in maximizing customer satisfaction, possessing excellent analytical thinking skills and effective communication within diverse groups. Highly organized and efficient, capable of performing duties with minimal supervision.

Overview

3
3
years of professional experience

Work History

Area Sales Manager

Tooters Vape Shop
06.2024 - 03.2025
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Established and maintained operational standards for Three locations.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.

Store Manger

Tooters Vape Shop
01.2024 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.

Sale Associate

Tooters Vape shop
07.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Sale Associate

Farm House Frozen Yogurt
04.2023 - 07.2023
  • Properly greet, ring up and cash out guests
  • Answer store phone professionally
  • Monitor 3rd party delivery tablets (UberEats, Doordash, etc.) for orders, process orders as received and enter order details into the POS
  • Maintain and replenish yogurt machines according to procedures
  • Replenish toppings bar to ensure it always looks full and fresh
  • Cut and prepare fresh fruit as needed
  • Make sure all serving supplies are stocked
  • Clean yogurt machine internals per policies and required schedules
  • Clean and sanitize all surfaces
  • Regularly inspect and clean restrooms
  • Take out garbage
  • As a trusted key holder, open and close store according to standard operating procedures, including cash accounting for the register, safe access, etc
  • Properly put away truck orders making sure product is dated
  • Monitor store ensuring that you are meeting safety and cleanliness guidelines

Mail sorter

Express Employment
12.2022 - 02.2023
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Sorted and placed mail into proper bin with high levels of accuracy.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Streamlined mail distribution process by effectively utilizing barcode scanning technology.
  • Proved successful working within tight deadlines and a fast-paced environment.


Delivery Driver Helper

All Purpose Carrier
07.2022 - 12.2022
  • Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
  • Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
  • Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
  • Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.
  • Demonstrated punctuality and reliability by consistently arriving on time for work shifts, contributing to smooth daily operations.
  • Contributed to a safe working environment by adhering to safety protocols during loading, unloading, and transporting of packages.
  • Reduced loading time for trucks by efficiently sorting and stacking packages according to the delivery sequence.
  • Assisted driver with product or package deliveries to residential and commercial locations.
  • cumbersome packages.
  • Used hand trucks and dollies to safely transport heavy and cumbersome packages.

Education

High School Diploma -

Woodlands College Park High School
Woodlands, TX
05.2019

Skills

  • Team management
  • Employee training
  • Customer service
  • Inventory management
  • Communication skills
  • Problem solving
  • Relationship building
  • Schedule coordination
  • Customer complaint resolution
  • Staff training and development
  • Team recruiting and onboarding
  • Time management

Awards

  • Citizenship Award, Awarded during High School by showing a positive attitude toward classmates, school, and the community. Display an understanding and appreciation of civic responsibility and possess strength of character and the courage to do what is right.
  • Coaches Medal, Awarded on swim team by showing leadership, being a team player, and helping other team members.

Timeline

Area Sales Manager

Tooters Vape Shop
06.2024 - 03.2025

Store Manger

Tooters Vape Shop
01.2024 - 06.2024

Sale Associate

Tooters Vape shop
07.2023 - 01.2024

Sale Associate

Farm House Frozen Yogurt
04.2023 - 07.2023

Mail sorter

Express Employment
12.2022 - 02.2023

Delivery Driver Helper

All Purpose Carrier
07.2022 - 12.2022

High School Diploma -

Woodlands College Park High School

Similar Profiles

CREATE PROFILE
Rayven Patton