Rayven Scott

• Check guests in, and out of hotel while making sure billing is correct before guests depart

• Answer emails promptly, and diligently regarding past, and future stays

Answer phone calls for both the Element Philadelphia, and the W Philadelphia

• Take In Room Dining orders for both the Element Philadelphia and W Philadelphia

• Provide all around luxury service while working the front desk for the W Philadelphia

• Handle all guests’ concerns promptly, and with compassion

• Major cash handling

• Creating moments for guests celebrating special occasions

• Check guests in, and out of hotel
• Assist guests during the duration of their stay, and after if need be
• Train new front office employees on everything regarding the front operations of the hotel
• Manage reservations at this 762-room property
• Trained on how to make employee schedules
• Provide great customer service in a fast-paced environment
• Promptly address issues regarding upcoming arrivals, guests in house, and guests who have already departed
• Major cash handling, as some guests paid with cash
• Adding flight numbers, arrival, and departure times to flight crew's reservations. This is about 100 reservations a day

• Part of hotel's opening team
• This consisted of setting up every aspect of a brand new hotel
• Made reservations for future guests
• Private Branch eXchange
• (PBX) Assisted the sales team with putting in group blocks, and getting key information for potential group blocks for weddings, work functions, church gatherings etc
• Trained in night audit

• Shipped packages domestically, and internationally
• Fingerprinting Technician
• Binding, Laminating, and Printing services
• Packaged customer's goods
• Assisted customers' needs in store, and over the phone

• Answered the hotel's main landline for guest's needs inside, and outside of hotel
• Checked guests in, and out of hotel
• Assisted with everything regarding front office operations

• Worked on 'trunk notes" to assure the product on truck has a place in the store
• Greet customers entering the establishment
• Report damages to Recovery
• Made sure the store was customer ready before opening each day
• Put back customer returns