Rayvenique Hardy
Houston,TX
Summary
Successful customer service representative with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Amazon Prime Prep
Houston, TX
11.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Delivered prompt service to prioritize customer needs.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Generalist
Amazon
Houston, TX
12.2021 - 09.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Participated in regular team meetings, contributing insights for better serving customers'' needs and expectations.
- Continuously sought opportunities expand skill set attending workshops conferences within field expertise.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Customer Care
LGC Hospitality Staffing
Houston, TX
05.2017 - 11.2021
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Provided exceptional customer care through active listening, empathetic understanding, and tailored recommendations based on individual needs.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Customer Service Cashier
HEB
Houston, TX
06.2015 - 02.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer experience by providing prompt and accurate transactions.
Education
High School Diploma -
Stafford High School
Stafford, TX06.2015
Skills
- Customer Service
- Inbound Customer Service
- Call center experience
- Work Prioritization
- Understanding Customer Needs
- Teamwork and Collaboration
- Microsoft Office
- Calm Under Pressure
- Computer Skills
- Complaint Handling
- Problem Resolution
- Data Entry
- Brand representation
- CRM Software
- Product Education
- Project Management
- Custom order management
- Policies and Procedures Adherence
Timeline
Customer Care Representative
Amazon Prime Prep
11.2023 - 05.2024
Customer Service Generalist
Amazon
12.2021 - 09.2023
Customer Care
LGC Hospitality Staffing
05.2017 - 11.2021
Customer Service Cashier
HEB
06.2015 - 02.2017
High School Diploma -
Stafford High School
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