Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Personal Information
Timeline
Hi, I’m

Rayven Powell

Richmond,VA
Rayven Powell

Summary

Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 2 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.


Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

15
years of professional experience
1
Certification

Work History

BayAging

PCA
08.2022 - 04.2024

Job overview

  • Ell-being Assisted patients with daily living activities, promoting independence and w.
  • Ensured proper hygiene practices were followed by assisting with bathing, and grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained clean and safe environment for patients, reducing risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Supported needs of 3+ residents under long-term care.

VCU Health System

Schegistrar
09.2022 - 02.2023

Job overview

  • Schedule patient appointments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Managed approximately 65 incoming calls and emails per day from patients.

Cover Virginia

Customer Service Call Center Representative
03.2021 - 05.2021

Job overview

  • Answer inbound calls and help consumers fill out Medicaid applications
  • Managed approximately 50 incoming calls and applications per day.
  • Managed high volume of calls efficiently by organizing workload effectively and multitasking when necessary.

Food Lion

Deli/Bakery Associate
07.2019 - 03.2020

Job overview

  • Fry Chicken, Make salads, Sandwiches
  • Prepare pastries, pies, decorate cakes and cupcakes.
  • Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Improved bakery efficiency through effective time management and prioritization of tasks.
  • Managed daily cash transactions efficiently, ensuring accurate register balances at shift end.

Chick-fil-A

Cashier/Customer Service
01.2019 - 04.2019

Job overview

  • Cashier
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Lifted to 40 pounds at once and used forklift to move heavier loads.

VCU Health System

Cashier
03.2014 - 06.2016

Job overview

  • Skills Used: Customer service
  • Operate POS Systems
  • Greet customers
  • Handle money
  • Employee Of Month For April 2015 and August 2015
  • Welcomed customers and helped determine their needs.

Homewood Suites Richmond Airport

Housekeeper
12.2015 - 05.2016

Job overview

  • Cleaned 7 to 17 rooms per day
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Wells Fargo

Call Center Rep
10.2014 - 02.2015

Job overview

  • Skills Used: Communication skills
  • Managed 60 high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Sacred Heart Center

Receptionist
11.2008 - 11.2010

Job overview

  • Data entry
  • Answer phones
  • Filed registered children
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Fortis College
Baton Rouge, LA

Diploma from Healthcare
08.2024

University Overview

  • Dean's List [Mod 3 and February 2024]


  • Awarded Perfect Attendance
  • Awarded GPA Greater Than 2.0
  • Relevant Coursework: Medical Office Procedures & Medical Records and Insurance
  • Relevant Coursework: Clinical Procedures and Techniques & Invasive Clinical Procedures
  • Relevant Coursework: Laboratory Procedures and Techniques & Medical Terminology



  • 3.8 GPA

George Wythe Highschool
Richmond, VA

High School Diploma
06.2009

University Overview

J Sargeant Reynolds Community College
Richmond, VA

Some College (No Degree) from Nurse Aide

University Overview

Virginia College
Richmond, VA

Some College (No Degree) from Pharmacy Technology

University Overview

Skills

  • Pharmacy Technician Experience
  • Food Safety
  • Cake Decorating
  • Dietary Aide Experience
  • Order Entry
  • Data Entry
  • Computer skills
  • Microsoft Office
  • Emotional Support
  • Vital signs monitoring
  • HIPAA Compliance
  • Meal Preparation
  • End-of-life care
  • Medical terminology knowledge
  • Professional Bedside Manner
  • Problem-solving abilities

Certification

Food Handler Certification

Additional Information

Additional Information
  • SKILLS
  • Computer and Internet literate; light typing abilities.
  • Assertive, self-motivated, goal-oriented, organized and efficient
  • A Flexible, Cooperative, hard worker, team player and reliable. A good morale builder

Assessments

Assessments
  • Food Safety, Expert, 08/01/19, Knowledge of proper food handling, storage, and equipment use for preventing the spread of foodborne illness.
  • Work Style: Reliability, Proficient, 07/01/19, Tendency to be dependable and come to work
  • Retail Skills: Shelf Stocking, Highly Proficient, 06/01/19, Measures a candidate's ability to receive and store merchandise or product.
  • Work Style: Conscientiousness, Familiar, 07/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
  • Customer focus & orientation, Highly Proficient, 11/01/20, Responding to customer situations with sensitivity
  • Electronic health records: Best practices, Proficient, 09/01/20, Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
  • Cooking skills: Basic food preparation, Highly Proficient, 11/01/20, Preparing food, using cooking equipment, and converting ingredient measurements

Personal Information

Personal Information
Work Permit: Authorized to work in the US for any employer

Timeline

Schegistrar
VCU Health System
09.2022 - 02.2023
PCA
BayAging
08.2022 - 04.2024
Customer Service Call Center Representative
Cover Virginia
03.2021 - 05.2021
Deli/Bakery Associate
Food Lion
07.2019 - 03.2020
Cashier/Customer Service
Chick-fil-A
01.2019 - 04.2019
Housekeeper
Homewood Suites Richmond Airport
12.2015 - 05.2016
Call Center Rep
Wells Fargo
10.2014 - 02.2015
Cashier
VCU Health System
03.2014 - 06.2016
Receptionist
Sacred Heart Center
11.2008 - 11.2010
Fortis College
Diploma from Healthcare
George Wythe Highschool
High School Diploma
J Sargeant Reynolds Community College
Some College (No Degree) from Nurse Aide
Virginia College
Some College (No Degree) from Pharmacy Technology
Rayven Powell