Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Rayvn Gallimore

Honolulu

Summary

Detail-oriented and compassionate professional with eight years of experience in technical and administrative support at Apple, seeking to transition into a Veterinary Technician role. Known for excellent communication, meticulous organization, and a passion for animal care. Eager to apply strong multitasking skills and technical aptitude in a clinical veterinary environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Specialist

Apple Inc.
Honolulu
10.2017 - Current
  • Supported daily operations of a high-volume service environment, coordinating customer appointments, technical workflows, and technician support.
  • Handled sensitive customer data with strict confidentiality—skills directly applicable to managing patient records and client communication in professional settings.
  • Acted as the main point of contact for customer inquiries, concerns, and follow-ups, often under high-stress or emotionally charged situations—experience relevant to supporting pet owners.
  • Recognized for efficiency, empathy, and adaptability in fast-paced, client-facing environments.
  • Client Communication: Experienced in managing high-emotion conversations, explaining procedures, and maintaining professionalism—key in communicating with pet owners.
  • Equipment Handling: Skilled in managing and maintaining delicate, technical equipment with precision and care.
  • Multitasking: Proven ability to juggle multiple tasks and prioritize under time-sensitive conditions.
  • Team Collaboration: Worked cross-functionally with technical teams, and leadership, to streamline operations and improve service quality.

ISE Genius Admin

Apple
Honolulu
02.2021 - 02.2023
  • Maintained inventory of technical tools, tracked parts and equipment, and ensured accuracy in repairs and service records.
  • Trained new staff on protocols, communication tools, and equipment handling procedures, demonstrating leadership and mentorship abilities.
  • Record Keeping: Strong attention to detail in maintaining digital and physical records—translatable to managing veterinary charts and treatment logs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Bachelor of Arts - Cinematic Arts

University of Hawaii At Manoa
Honolulu, HI

Skills

  • Client Communication
  • Equipment Handling
  • Record Keeping
  • Multitasking
  • Team Collaboration
  • Attention to detail
  • User training skills

Certification

  • Apple certified iOS technician (ACiT)
  • On Demand: Zendesk Support for Agents
  • On Demand: Zendesk chat for Agents, I

References

References available upon request.

Timeline

ISE Genius Admin

Apple
02.2021 - 02.2023

Technical Specialist

Apple Inc.
10.2017 - Current

Bachelor of Arts - Cinematic Arts

University of Hawaii At Manoa

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