RAYYAN DUNN
Stafford,Texas
Summary
To secure an IT internship where I can utilize my technical skills, hands-on project experience, and passion for technology to contribute to an innovative team while gaining practical industry knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tech Consultant & Fulfillment Expert
Target
Sugar Land, TX
07.2022 - Current
- Provided technical assistance to customers with electronic devices, troubleshooting connectivity, software issues, and hardware malfunctions.
- Assisted customers with setup and configuration of smart devices, including phones, tablets, and home automation products.
- Maintained and updated in-store electronic displays, ensuring proper functionality and software updates.
- Conducted diagnostics on returned electronics, identifying defects and preparing devices for repair or replacement.
- Ensured timely fulfillment of online and in-store orders with above 90% accuracy, leveraging inventory management software to track and locate products.
Retail Sales Associate
Burlington
Sugar Land, Texas
03.2021 - 07.2022
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Cleaned shelves, counters and tables to maintain organized store.
Education
Associates - Computer Information Systems
Houston Community College
06.2025
High School Diploma -
Dulles High School
Sugar Land, TX06-2021
Skills
- Active Directory
- Windows Server
- Azure Virtual Machines
- Networking
- PowerShell scripting
- OsTicket
- Device Manager
- Troubleshooting
- Customer Service
- Problem-solving
- Teamwork
- Time management
- Effective communication
- Desktop support
Projects
Help Desk Ticketing System (osTicket) Implementation
- Configured and deployed osTicket on Azure Virtual Machines.
- Installed and configured IIS for hosting the ticketing system.
- Created a scalable help desk ticketing workflow to simulate real-world IT environments.
Active Directory Deployment on Azure
- Built an Active Directory infrastructure using Azure Virtual Machines.
- Configured users, groups, and policies for on-premises and remote environments.
- Automated administrative tasks using PowerShell scripts.
Networking and System Configuration Exploration
- Deployed virtual networks on Azure and configured connectivity between VMs.
- Practiced setting up DNS, DHCP, and troubleshooting network issues.
Certification
- CompTIA A+, In Progress
- Google IT Support Professional Certification, In Progress
- CourseCareers IT Professional Certification, Completed
Timeline
Tech Consultant & Fulfillment Expert
Target
07.2022 - Current
Retail Sales Associate
Burlington
03.2021 - 07.2022
Associates - Computer Information Systems
Houston Community College
High School Diploma -
Dulles High School
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