Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raz Gandhi

Remote,North Carolina

Summary

Customer-focused Senior Client Solutions Lead with a strong track record of partnering with Enterprise Account Executives to assess prospect challenges, craft strategic solutions, and deliver compelling technical presentations that drive engagement and close enterprise SaaS deals. Experienced in investigating complex technical landscapes to recommend seamless integration paths, supporting the full pre-sales lifecycle from discovery and scoping through successful handoff to implementation teams. Known for building trust with diverse stakeholders through clear communication and tailored demos, driving adoption through cross-functional collaboration, and providing field insights that influence product development. Passionate about career growth, innovation, and engaging onsite with prospects to deliver impactful solutioning.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Head of Presales/Solutions Engineer for North America

Linedata
, North Carolina
11.2022 - 04.2025
  • Led impactful onsite product demonstrations of Linedata solutions for high-profile clients including Toyota Canada, Ford Motor Company, International Trucks, and Kubota, effectively showcasing value and accelerating engagement.
  • Partnered with key banking clients including Valley National Bank and US Bank, applying deep expertise in Digital Banking, Payments, and Treasury Management Systems to drive strategic RFP/RFI responses, detailed SOWs, and influence pricing strategy.
  • Active board member in monthly Equipment Leasing Finance Association (ELFA) meetings, contributing to industry insights and best practices.
  • Developed and delivered customized RFX responses by aligning solution architecture with client objectives and emerging market trends, ensuring a strategic fit and competitive positioning.
  • Contributed presales insights during quarterly sales reviews to align pipeline objectives, optimize go-to-market strategies, and accelerate deal progression.
  • Partnered cross-functionally with sales stakeholders to scope and define presales demo timelines, ensuring seamless execution, technical readiness, and alignment with client objectives and buying cycles.
  • Remote

Head of Presales Global/Solutions Engineer

Clickatell
, North Carolina
05.2021 - 11.2022
  • Configured demo environments to support effective testing during sales initiatives.
  • Created comprehensive documentation for all developed solutions.
  • Collaborated with other teams to ensure successful implementation of solutions.
  • Collaborated with cross-functional teams to develop innovative solutions that meet customer requirements.
  • Performed technical assessments and prepared documents as per customer specifications.
  • Conducted coaching and demo sessions for internal sales teams to highlight Clickatell products.
  • Collaborated with prospects and customers to demonstrate solutions effectively.
  • Optimized PV workflows and safety databases, increasing case processing efficiency by 30%.
  • Managed intake, assessment, and reporting of Adverse Event (AE) and Serious Adverse Event (SAE) cases throughout clinical trials.
  • Ensured timely submission of safety reports to global regulatory authorities, maintaining 100% compliance with deadlines.

Principal Consultant/Manager

NTT Data
, North Carolina
04.2018 - 05.2021
  • Managed multiple concurrent initiatives for agile and waterfall implementations, including data requirements collection and vendor selection.
  • Implemented quality assurance standards in order to ensure that all deliverables meet customer requirements.
  • Developed complex reports using MS Excel, Visio, JIRA, and other visualization tools.
  • Collaborated with top-tier financial institutions to create proposals and statements of work in Treasury Management Systems.
  • Supported production activities by identifying and resolving issues throughout software lifecycle.
  • Created process maps and data flow diagrams to define requirements and user stories.
  • Drafted comprehensive proposals, work plans, staffing models, budgets, and deliverable presentations.
  • Achieved high customer satisfaction, recognized through numerous accolades by leadership and management.
  • Worked remotely while maintaining effective communication and project oversight.

Project Manager

Hedgehog Development
Charlotte, North Carolina
04.2017 - 04.2018
  • Documented Business Requirements Documents (BRD) and Functional Requirements Specification (FRS).
  • Managed major projects for Outrigger Resorts, Cessna, Vantage Travel, J+J Flooring Group, etc.
  • Sitecore experience in managing projects, content editing, and marketing for campaigns involving analytics.

Business Analyst & Project Manager

Cisco
Raleigh, NC
02.2016 - 04.2017
  • Created a project delivery schedule that included financial and resource requirements to help simplify management processes.
  • Engaged with the global Policy Governance team at Cisco to help functions within the company to create, enhance and structure policies and conducted feasibility reports and cost benefit analysis before adding resources to streamline budget costs.
  • Provided timely weekly and monthly status reports and financial reports on site for executives on a recurring basis.

Education

MBA - Business Analytics

University of North Carolina Charlotte
04.2027

Bachelor of Science - Business Administration

East Carolina University

Skills

  • Performance profiling
  • Excellent communicator
  • IT project management
  • Cross-functional collaboration
  • Functional and integration testing
  • Operational support
  • Network security
  • Virtualization technologies
  • API integration
  • Stakeholder communication
  • SharePoint
  • Container orchestration tools
  • Team reporting
  • Software development lifecycle expert
  • Agile process management
  • Detail-oriented
  • Resource allocation
  • Usage scenarios
  • Windows operating systems
  • Automated deployment processes
  • Event-driven architecture
  • Project coordination
  • Mobile development frameworks
  • Business process improvement
  • Sales support
  • Customer feedback
  • Process management
  • Supplier management
  • Technical training
  • Requirements gathering
  • Business planning
  • Training program development
  • Customer liaison
  • Technical documentation
  • Customer support
  • Presentation skills
  • Problem solving
  • Effective communication
  • Machine learning
  • Project management
  • Data analysis
  • Customer relationship management
  • Regulatory compliance

Certification

  • Product Owner
  • Scrum Master
  • NC Real Estate License (2017-Current) - Multi-family and single-family homes experience

Timeline

Head of Presales/Solutions Engineer for North America

Linedata
11.2022 - 04.2025

Head of Presales Global/Solutions Engineer

Clickatell
05.2021 - 11.2022

Principal Consultant/Manager

NTT Data
04.2018 - 05.2021

Project Manager

Hedgehog Development
04.2017 - 04.2018

Business Analyst & Project Manager

Cisco
02.2016 - 04.2017

MBA - Business Analytics

University of North Carolina Charlotte

Bachelor of Science - Business Administration

East Carolina University

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