Raza Jaka
Glendale Heights,IL
Summary
Knowledgeable customer facing analyst seeking an opportunity at a well-established company, which will allow me to further my analytical skills. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
15
15
years of professional experience
Work History
Recruiter
T-Mobile
10.2022 - Current
- Operated and maintained applicant tracking and candidate management systems.
- Provide exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Collaborated with HR leadership regarding candidate salary determinations.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Develop strategies to attract top talent for both internal promotions and external hires.
- Provide comprehensive training for hiring managers on recruitment systems, talent forecasting techniques, and best practices in recruiting.
- Design and execute sourcing strategies to support career development and success for all employees, ensuring a diverse and inclusive talent pool.
- Align staffing needs with business objectives to ensure recruitment efforts directly contribute to organizational success.
- Stay updated on labor market trends to anticipate future talent needs and proactively address talent gaps.
- Specialize in optimizing recruitment processes and leveraging social media outreach to enhance candidate attraction and engagement.
- Implement specialized sourcing strategies tailored to high-volume roles, focusing on attracting quality candidates efficiently
- Screen, prioritize, and present qualified candidates to hiring managers, while also identifying internal talent for promotion opportunities.
- Ensure timely and constructive feedback is provided to internal candidates throughout the recruitment process, promoting transparency and continuous improvement.
- Oversee daily requisition management and manage the end-to-end offer process to ensure a seamless candidate experience.
Analyst – Managed Services
Ricoh USA
1 2012 - 10.2022
- Promote effective use of internal/external recruiting and selection process to attract/hire talent for client accounts
- Produced, analyze and reconcile quarterly/monthly client report worth $30MM in revenue
- Consult sales team during negotiation of Master Sales Agreements and SOWs to ensure they are compliant in order to renew clients
- Negotiate pricing with third party vendors on maintenance for softwares and production devices for clients
- Oversee payroll and benefit expenses for over 100 Ricoh employees working at clients’ offices
- Ensure profitability of assigned client accounts, identify sources of poor profitability and work with resources to make changes to restore profitability
- Preform variance analyst and resolve complex issues with internal departments on revenue, expenses, accruals, deferrals and cash applications
- Provide ad-hoc reporting and analysis for internal and external management teams
- Audit billing statements against Master Sales Agreements, SOWs, POs, and Pricing Tools
- Review Profit and Loss Reports (P&L) monthly for revenue reconciliation
- Partner with procurement and manage clients business management spend systems such as Coupa/Ariba
- Train new employees on company procedure and policies.
Customer Billing Specialist
Ricoh USA
01.2009 - 01.2012
- Had full ownership of all customer inquiries
- Provided timely customer service support on issues related to billing, order status, deliveries, and cancellations
- Maintained contract data in billing system according to sales staff specifications
- Met daily with sales and operational management personnel to resolve issues and answer questions
- Reported all unbilled contract information to management on a monthly basis.
Education
Bachelor of Science - Finance
DePaul University
Chicago, IL 01.2009 -
Skills
QuickBooksHTMLMS Office SuiteVarious proprietary software
LinkedIn Sourcing
Contract Negotiation
Training and mentoring
Multitasking Abilities
Team Collaboration
Candidate Selection
Recruitment Management
Global recruitment
Leadership Competencies
- Labor Analysis
- P&L Analysis
- A/P and A/R
- Spend Analysis Reports
- Cost Analysis
- Cash Management
- Operational Enhancement
- Excel Mastery
- Auditing
- Process Re-engineering
- Recruiting/Sourcing
Timeline
Recruiter
T-Mobile
10.2022 - Current
Customer Billing Specialist
Ricoh USA
01.2009 - 01.2012
Bachelor of Science - Finance
DePaul University
01.2009 -
Analyst – Managed Services
Ricoh USA
1 2012 - 10.2022