Razaki Belloe
Beverly ,NJ
Summary
Results-oriented Head Cashier with 2 years of experience. Proactive, motivated and outgoing with strengths in team leadership, project management and customer service.
Overview
13
13
years of professional experience
Work History
Head Cashier
Lowes Home Improvement Stores
02.2021 - Current
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Received and processed customer payments.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items and join reward programs.
Operations Officer
Blue Hills Micro Finance
05.2016 - 11.2019
- Maintained constructive client and vendor relationships.
- Implemented processes that simplified procedures and reduced average processing time.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Verified compliance with best business practices throughout organization.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased response to unit reports and challenged management to quickly respond to and act on reports.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Optimized business processes to foster operational efficiency.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
Credit Officer
Blue Hills Micro Finance
01.2013 - 05.2017
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Organized and finalized loan applications for underwriter review.
- Monitored accounts for signs of fraud and non-payment issues.
Education
Bachelor of Science - Management With Computing
Regent University of Science And Technology
Accra- Ghana04.2012
Skills
- Inventory Stocking
- Cash Register Operation
- Cash Handling
- Customer Service
- Work Task Prioritization
- Complaint Resolution
- Customer Relations
- Customer Transactions
- Business Loans
- Microsoft Office
- Business Relationships
- Technical Knowledge
- Written Communication Skills
- Savings Accounts
- Client Services
- Customer Experience
Timeline
Head Cashier
Lowes Home Improvement Stores
02.2021 - Current
Operations Officer
Blue Hills Micro Finance
05.2016 - 11.2019
Credit Officer
Blue Hills Micro Finance
01.2013 - 05.2017
Bachelor of Science - Management With Computing
Regent University of Science And Technology