Open To Work
RAZALYN LAWSON
Douglasville,GA
Summary
Service-oriented manager and medical scheduler with 19years of Military experience. Equipped with skills to lead a a multi-million dollar company with in logistical operations, inventory, purchasing, and staffing. Proficient in working with insurance authorizations with in the marketplace. Driven to raise the bar for patient satisfaction having been responsible for scheduling over 1000 appointments with in a highly productive interventional pain and spine clinic. Worked over 700 insurance authorizations in a fast paced always evolving work environment. Advanced with superior leadership, communication and multi-tasking skills. With my complex problem solving and attention to detail I have been able to make hasty decisions under large amounts of pressure. Expertise includes leading operations, managing, reporting and enhancing systems to maintain responsiveness in dynamic situations. Successful at gathering, reviewing and presenting information to align operations with current situations. Excellent judgment with critical eye for detail and understanding of strategy.
Overview
19
19
years of professional experience
Work History
Headquarters Headquarters Company Commander
National Guard
01.2024 - Current
- Ensures the unit is in compliance with safety regulations during all trainings, reducing accidents significantly.
- Maintains high standards of discipline within the company, resulting in consistently excellent evaluations from higher headquarters during inspections.
- Helps oversee and manage human resources functions within the company effectively.
- Managed more than 100 personnel and $50 million in weaponry and sensitive inventory.
- Developed future leaders by providing mentorship, guidance, and professional development opportunities to subordinate officers and non-commissioned officers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
Human Resources Officer
Army National Guard
12.2006 - Current
- Supervised strength management and strength distribution actions.
- Double-checked combat readiness of soldiers.
- Tracked the personal and professional development of Soldiers and provided mentorship to promote growth and alignment with core Army values.
- Documented and processed classified materials.
Insurance Authorization Specialist
Centene
09.2024 - 09.2025
- Reviewed and verified insurance documentation for accuracy and completeness.
- Coordinated with healthcare providers to obtain necessary pre-authorizations for patient services.
- Assisted in resolving authorization-related inquiries from electronically submitted request for medical staff.
- Maintained updated knowledge of insurance policies and regulatory requirements.
- Processed requests for authorizations through electronic health record systems efficiently.
- Knowledgeable in TruCare Cloud and TruCare Classic
- Met and exceeded production standards and increased production by 60% from Jan 2025- Aug 2025
Scheduler II
Northside Hospital Interventional Spine And Pain
09.2020 - 04.2024
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Adapted seamlessly to any changes in provider schedules or office policies, maintaining a high level of accuracy and efficiency in appointment management.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
Restaurant Manager
Pappas Restaurants Inc.
03.2015 - 01.2019
- Successfully managed a $10M a year restaurant and $1.5M bar
- Experienced manager in inventory, purchasing, and scheduling.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Carefully interviewed, selected, trained and supervised staff.
Education
MBA - Healthcare Management
Columbia Southern University
Orange Beach, AL05.2026
Bachelor of Arts - History
Stillman College
Tuscaloosa, AL2012
High School Diploma -
Springville High School
Springville, AL2007
Skills
- Professional development
- Confidentiality
- Quick learner
- Organized
- Customer service
- Staff management
- Strong work ethic
- Passion for customer satisfaction
- Military operations
- Team Management
- Problem-Solving
- Clerical Support
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Insurance Authorization Specialist
Centene
09.2024 - 09.2025
Headquarters Headquarters Company Commander
National Guard
01.2024 - Current
Scheduler II
Northside Hospital Interventional Spine And Pain
09.2020 - 04.2024
Restaurant Manager
Pappas Restaurants Inc.
03.2015 - 01.2019
Human Resources Officer
Army National Guard
12.2006 - Current
MBA - Healthcare Management
Columbia Southern University
Bachelor of Arts - History
Stillman College
High School Diploma -
Springville High School