Razan Elmamoun-Buggs
Diamond Bar,CA
Summary
Multi-faceted administrator adept at quality assurance and compliance, operational efficiency, data management, policy and excellent patient care. Highly self-motivated with a strong work ethic. Skilled at multi-tasking while maintaining a significant attention to detail. Employs professionalism and superior communication skills to meet client, team and company needs.
Overview
12
12
years of professional experience
Work History
Histology Technician
NeoGenomics Laboratories
Aliso Viejo, CA
08.2017 - Current
- Revised policies and procedures in laboratory controls area in accordance with local, state and federal laws and regulations.
- Compiled new Standard Operating Procedures for Leica Bond stainers as well as Control Set-up Process.
- In-Depth knowledge of pertinent Quality Management Systems, including but not limited to: Determining overall product quality by accurately conducting risk analysis assessments.
- Troubleshooting patient cases and assessing medical materials to ensure successful Immunohistochemistry staining.
- Revised inventory documentation procedures to include levels of volume, cut fresh consideration and created formal spreadsheets to outline purchased control details which resulted in $64,000 annual department savings.
- Observed strict confidentiality and safeguarded all patient-related information.
- Responsible for assessment of case and data analysis during Sample QC.
- Assisted in testing of all control materials including mother blocks, daughter blocks and control slides.
- Troubleshooting problem specimens by testing tissue and antibody to determine point of issue.
- Responsible for PM document management for areas in Histology and IHC.
- Conducted daily, weekly, monthly and quarterly maintenance on Leica Bond, IPS and Ventana Ultra.
- Actively participate in Quality Assurance due-diligence.
- Trained on Formalin Fixation, Tissue Embedding, Microtomy, Sample QC, Image QC, and Bulk Reagents.
- Completed sign-offs to perform all laboratory assistant duties within one year of employment.
Operational Marketing Manager
Sequoia Equities Inc
Laguna Niguel, CA
01.2015 - 07.2017
- Responsible for inception, piloting, analysis, roll-out, training and implementation of new CRM, marketing and customer retention third-tier resolution process, along with executive members of partner company, Anyone Home.
- Initiated two key partnerships with The City of Dana Point, as well as Neogenomics Laboratories, which resulted in 24% revenue growth.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
- Designed PowerPoint presentations for monthly divisional meetings with top level executives
- Completed financial move-out statements and conducted move-out walk throughs to detail estimated cost.
- Organized social media and outreach marketing and hosted large corporate events for vendors, investors, and residents.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Completed all task audits; Compiled and conveyed all lease and financial data collected to my regional manager.
- Identified inefficiencies and constructed minor processes to ensure Fair Housing Compliance.
- Provided logistical support to visiting executives in coordination when in So Cal region.
Executive Assistant
Mesa Management Inc
Newport Beach, CA
01.2012 - 01.2015
- Designed an entirely new electronic file system in accordance with Federal Fair Housing Regulation.
- Assessed Federal, State and County legislature to ensure compliance with all Housing Acts.
- Performed on-site mock audits on 8 assigned residential properties and drafted due-diligence reports from my findings.
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Designed PowerPoint presentations for weekly status meetings with Executive team.
- Collaborated with administrative team members, human resources and finance departments on special projects
- Created both weekly and monthly reports to be presented to our company's executive team.
- Oversaw budgeting processes for 4 assigned properties.
- Monitored and documented all income, including delinquencies and collections.
- Wrote clear and concise owner's reports based on findings from quarterly financial statements.
- Took written notes both from dictation and from webinars for my superiors.
- Managed day-to-day schdeuling and calendar activities for our company's Senior Regional Director including but not limited to personal and professional travel, client appointments, property audits, and executive meetings.
Education
Bachelor of Science - General Biology
National University
San Diego, CA12.2020
High School Diploma -
Upland High School
2006
Skills
- Microsoft Office expert
- Database management
- Meticulous attention to detail
- Works well under pressure
- Social media/marketing expertise
- Maintaining quality assurance standards
- Strategic planning
- Mergers and acquisitions knowledge
- Process improvement strategies
- Contract management
- Market penetration
- Systems implementation
- Inventory analysis
- Effective policy and program development
- Equipment operations
Affiliations
Acting Co-Lead (Sept 2018-Current):
Women @Neo- Emplyoment Research Group
Active Memeber (November 2018-Current):
ToastMasters International
Nomination (December 2016):
Sequoia Spirit Award- Exemplary Service
Nominaton (November 2014):
Mesa Management- Rookie of the Year Award
Timeline
Histology Technician
NeoGenomics Laboratories
08.2017 - Current
Operational Marketing Manager
Sequoia Equities Inc
01.2015 - 07.2017
Executive Assistant
Mesa Management Inc
01.2012 - 01.2015
Bachelor of Science - General Biology
National University
High School Diploma -
Upland High School