Razan Harake
Dearborn Heights,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level waitress position. Ready to help team achieve company goals. Greets and seats customers ensuring a warm and welcoming atmosphere. Provides attentive and friendly service addressing customers needs and concerns.
Overview
3
3
years of professional experience
Work History
Waitress
Hawilo Grill
02.2022 - 07.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Informed customers about daily and seasonal specials.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 01.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Associate of Science - Diagnostic Medical Sonography
Henry Ford College
Dearborn, MI06.2025
High School Diploma -
Fordson High School
Dearborn, MI06.2023
High School Diploma -
Michael Berry
22586 Ann Arbor Trail 06.2023
Skills
- Guest Relations Management
- Dining Area Maintenance
- Customer Service
- Order Accuracy
- Menu Recommendations
- Safe Food Handling
- Payment Processing
- Food Running
- Performance Improvement
- Complaint Resolution
- Upselling
- Menu Memorization
- Beverage Preparation
- Team Collaboration
- Food Station Setup
- Supply Restocking
- Cash Handling
- Table Bussing
- Upselling Techniques
- Table Setting Knowledge
- Order Management
- Food Safety Understanding
- Tableside Service
Languages
Arabic
Native or Bilingual
Timeline
Waitress
Hawilo Grill
02.2022 - 07.2023
Sandwich Artist
SUBWAY®Restaurants
10.2020 - 01.2022
Associate of Science - Diagnostic Medical Sonography
Henry Ford College
High School Diploma -
Fordson High School
High School Diploma -
Michael Berry
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