Razane Benjamin
Jacksonville,USA
Summary
4+ year customer service personnel results driven very detail orientated and takes any role given serious
Overview
3
3
years of professional experience
1
1
Certification
Work History
Package Handler
Federal Express
Jacksonville
03.2026 - Current
- Operated package scanning equipment to track shipments accurately.
- Sorted packages by size and destination for efficient processing.
- Loaded and unloaded packages from delivery trucks safely.
- Maintained a clean and organized work area to ensure safety compliance.
- Collaborated with team members to meet daily shipping goals effectively.
Driver
Genesis Management Services
Jacksonville, FL
10.2025 - 01.2026
- Transported passengers safely to various destinations across multiple routes.
- Conducted regular vehicle inspections to ensure safety and reliability.
- Maintained accurate logs of travel routes and passenger counts.
- Followed all traffic laws and company policies during operations.
- Communicated clearly with dispatch regarding schedule changes or delays.
VALET PARKING ATTENDANT
PMC-FI
Saint Augustine, FL
01.2025 - 09.2025
- Provided exceptional customer service to guests during vehicle pick-up and drop-off processes.
- Managed parking logistics efficiently, ensuring optimal use of available space.
- Assisted in maintaining cleanliness and organization of parking areas and valet stations.
- Conducted vehicle inspections for damage and reported issues promptly to management.
- Maintained accurate records of parked vehicles' locations within the designated area, ensuring faster retrievals.
FRONT DESK RECEPTIONIST
Best Western-Florida
Saint Augustine, Florida
01.2023 - 01.2024
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservations using hotel management software efficiently.
- Answered phone inquiries and directed calls to appropriate departments.
- Provided information on hotel amenities, services, and local attractions.
- Maintained cleanliness and organization of front desk area consistently.
- Collaborated with housekeeping to ensure room readiness for guests.
- Processed guest payments accurately and handled cash transactions securely.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
FRONT DESK AGENT
Choice Hotels-FI
Saint Augustine, FL
11.2022 - 12.2023
- Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming atmosphere.
- Managed reservation systems to accurately process bookings and maintain up-to-date guest records.
- Addressed guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness for incoming guests.
- Handled phone calls and email correspondence professionally, demonstrating strong communication skills.
Education
Bachelor's degree - Business customer service
High school diploma or GED -
Skills
- Food service
- Hospitality management
- Communication skills
- Climbing
- Guest services
- Rotation scheduling
- Assembly
- Data entry
- Microsoft Office
- Cleaning
- Microsoft Excel
- Van driver
- Handyman experience
- Phone communication
- Load & unload
- Android
- In-person customer service
- Customer relationship building
- Dispatching
- Landscaping
- English
- Night audit
- Interpersonal communication
- Guest relations
- Front Desk
- Employee relationship building
- Cash handling
- Phone customer support
- Grocery store
- Customer service management
- Warehouse experience
- Basic math
- GPS
- Heavy lifting
- Working with people with disabilities
- Management
- Patient scheduling via phone
- Administrative Experience
- Computer literacy
- Janitorial experience
- Grammar Experience
- Professional email communication
- Customer service
- Moving
- Typing
- Time management
- Leadership
- Box truck
- Mobile applications
- Supervising experience
- Conflict management
- Resort
- Hospitality
- In-person patient scheduling
- Mechanical knowledge
- Math
- Dishwashing
- Outdoor work
- Mobile devices
- Customer communication
- Commercial driving
- Office experience
- Computer operation
- Customer support specialist experience
- Delivery driver experience
- Individual consumer customer service
- Face-to-face communication
- Microsoft Word
- Sales
- Text messaging
- Phone etiquette
- Computer skills
- Writing skills
- Organizational skills
- Telephone etiquette
- Listening skills
- Attention to detail
- Appointment scheduling
- Scheduling
- Problem-solving skills
- Verbal and written communication
- Oral and writing communication
- Hospitality services
- Office administration
- Package scanning
- Package sorting
- Loading and unloading
- Safety compliance
- Collaboration
Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Package Handler
Federal Express
03.2026 - Current
Driver
Genesis Management Services
10.2025 - 01.2026
VALET PARKING ATTENDANT
PMC-FI
01.2025 - 09.2025
FRONT DESK RECEPTIONIST
Best Western-Florida
01.2023 - 01.2024
FRONT DESK AGENT
Choice Hotels-FI
11.2022 - 12.2023