Razaq Zaidi
Kingston,NY
Summary
Experienced and dedicated professional with over a decade in healthcare and insurance sectors, including leadership as a Program Manager. Proven ability to manage patient relations, support individuals with developmental disabilities, lead teams, and analyze insurance claims. Skilled in program oversight, staff supervision, and process improvement. Strong interpersonal skills, attention to detail, and a commitment to quality outcomes. Currently pursuing a Bachelor's degree in Finance to further enhance analytical and business skills.
Overview
14
14
years of professional experience
Work History
Claims Adjustment Analyst
United Health Care
01.2016 - Current
- - Analyze and process health insurance claims with a focus on accuracy and compliance.
- - Resolve complex claim issues while maintaining confidentiality and efficiency.
- - Collaborate with teams across departments to improve workflow and service delivery.
Program Manager / Direct Support Professional
The ARC of Mid-Hudson
01.2014 - 01.2016
- - Managed daily operations of support programs for individuals with developmental disabilities.
- - Supervised staff, scheduled shifts, and ensured compliance with care standards.
- - Provided hands-on care and facilitated community integration for clients.
- - Developed individualized care plans and maintained accurate documentation.
- - Acted as liaison between families, medical providers, and support teams.
Lead Patient Representative
The Institute for Family Health
01.2011 - 01.2014
- - Managed front-desk operations in a busy healthcare environment.
- - Assisted patients with appointments, insurance, and billing inquiries.
- - Trained and supervised new administrative staff.
Education
Bachelor of Science - Finance
Grand Canyon University
High School Diploma - undefined
Kingston High School
Skills
- - Claims Analysis
- - Healthcare Administration
- - Program Management
- - Team Leadership
- - Individualized Care Planning
- - Customer Service
- - Data Entry & Record Keeping
- - Microsoft Office Suite
- - Problem-Solving
- - Staff Training & Supervision
- - Billing & Record Keeping
Languages
Hindi
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Timeline
Claims Adjustment Analyst
United Health Care
01.2016 - Current
Program Manager / Direct Support Professional
The ARC of Mid-Hudson
01.2014 - 01.2016
Lead Patient Representative
The Institute for Family Health
01.2011 - 01.2014
Bachelor of Science - Finance
Grand Canyon University
High School Diploma - undefined
Kingston High School