Raziya Naylor
Atlanta,GA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
IRS
Atlanta, GA
05.2023 - 08.2024
- Provided clear and accurate information on tax regulations, deductions, credits, and other tax-related matters.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Received positive feedback from clients for exceptional service and support during tax season.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues, and answer tax questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Mst
Lowes Home Improvment
Atlanta, GA
07.2022 - 02.2023
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Provided training and guidance for new employees in merchandising practices.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Completed updates to signage, marketing materials and item price tags to reflect current promotions.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Store Manager
Five Below
Atlanta, GA
08.2021 - 06.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Wheeler High School
Marietta, GA05-2021
Skills
- Complaint resolution
- Product Knowledge
- Data Entry
- Scheduling
- Appointment Scheduling
- Computer Proficiency
- Problem-solving abilities
- Cross-functional team management
- Store Merchandising
- Outstanding communication skills
- Cash Management
- Promotional planning
- Multitasking and Organization
Timeline
Customer Service Representative
IRS
05.2023 - 08.2024
Mst
Lowes Home Improvment
07.2022 - 02.2023
Store Manager
Five Below
08.2021 - 06.2022
High School Diploma -
Wheeler High School
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