Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAZANEA O'CONNOR

Newport News,VA

Summary

I am seeking a position that allows me to exert my abilities, including an exceptional eye for detail , superior work ethic and astounding customer service. Outstanding multi-tasker can handle simultaneous institutional tasks with full accuracy. Maintains a high level of professionalism, patience, and efficiency. In conclusion, seeking to establish a promising yet challenging position in an organization where I can apply my knowledge and experience in a facility where growth and opportunities are available.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Recovery/Collections Agent

Bill Gosling Outsourcing
07.2024 - 12.2024
  • Keep track of assigned accounts to identify outstanding debts.
  • Plan a course of action to recover outstanding payments.
  • Negotiate payoff deadlines, or payment plans.
  • Handle questions or complaints.
  • Work with various clients, often businesses, to resolve payment issues between them and debtors.
  • To perform duties such as negotiating payouts, filing electronic records with credit bureaus, and liaising between parties.
  • Ensured compliance with federal and state collections laws and regulations.
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Analyzed financial statements of debtors to determine feasible payment solutions.
  • Utilized collections software and databases for efficient account management.
  • Utilized skip tracing techniques including phone calls, internet searches and databases.

Patient Care Technician

Davita
07.2023 - 05.2024
  • The hemodialysis technician assures effective and efficient service, and responds to the licensed caregiver's direction any time the treatment varies from normal parameters, or the patient's condition becomes unstable.
  • Sets up and operates a hemodialysis machine to provide dialysis treatment for patients with kidney failure: Attaches the dialyzer and tubing to the machine to assemble it for use.
  • Mixes dialysate according to the formula.
  • Prime the dialyzer with saline or heparinized solution to prepare the machine for use.
  • Transports the patient to the dialysis room and positions the patient on the lounge chair at the hemodialysis machine.
  • Takes and records the patient's predialysis weight, temperature, blood pressure, pulse rate, and respiration rate.
  • Explains the dialysis procedure and the operation of the hemodialysis machine to the patient before treatment to allay anxieties.
  • Clean the area of access (fistula, graft, or catheter), using an antiseptic solution.
  • Connect the hemodialysis machine to the access in the patient's forearm or catheter site to start blood circulating through the dialyzer.
  • Inspects equipment settings, including pressures, conductivity (proportion of chemicals to water), and temperature, to ensure conformance to safety standards.
  • Start the blood flow pump at the prescribed rate.
  • Inspects venous and arterial pressures, as registered on equipment, to ensure pressures are within established limits.
  • Calculates fluid removal or replacement to be achieved during the dialysis procedure.
  • Monitors the patient for adverse reactions and the hemodialysis machine for malfunctions.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Helped create a safe environment by following infection control policies.
  • Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
  • Prepared patient chart for admission and compiled appropriate paperwork.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Restocked unit frequently with necessary medical supplies.
  • Provided direct patient care and assistance to healthcare team members.
  • Explained treatment procedures to patients and their families.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Kept instruments and equipment clean and sanitized.

Security Officer

Securitas Security Services
10.2021 - 09.2022
  • Secures premises and personnel by patrolling the property, monitoring surveillance equipment, and access points.
  • Investigates security breaches, incidents, and other alarming behaviors.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Maintained high levels of alertness throughout shifts.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Maintained accurate logs of all security related activities.
  • Enforced access control measures in accordance with established procedures.
  • Directs traffic.
  • Completes daily reports by recording observations, information, and occurrences during the shift.

Direct support professional

Southeastern Virginia Training Center
04.2021 - 08.2021
  • Work with individuals with mental or developmental disabilities by following behavior plans, teaching self-care skills, cooking meals, and doing laundry.
  • Additional duties may include assisting clients with daily personal tasks, such as bathing, and dressing.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Monitored the health and well-being of clients, and reported significant health changes.
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Contributed to case reviews of client status and progress.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Assisted individuals in learning and developing new skills.
  • Maintained detailed records of services performed on clients.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.
  • Monitored the client's well-being, safety, and comfort under the physician's direction.
  • Monitored individuals' behaviors, documented observations, and reported any changes or concerns to the supervisor.

Louisiana Medicaid assistant

Maximus
05.2019 - 01.2020
  • Assisting members with enrollment in Louisiana Medicaid.
  • Advising members of the benefits and programs offered to them.
  • Answering members' questions and concerns according to state protocol.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Provided top-quality control and eliminated downtime to maximize revenue.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Provided excellent customer service to resolve customer complaints promptly.

Account Representative

Portfolio Recovery Associates
06.2018 - 04.2019
  • Responsible for reaching out to customers, acting as the liaison between creditors and customers, and managing overdue accounts by assisting customers with finding affordable payment plans that fit their situation to become current with their obligations.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Managed high-volume call lists to contact debtors and secure payments.
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Consistently met departmental goals for the total number of successful recoveries per month.
  • Collaborated with team members to meet or exceed collection goals.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Evaluated customer responses during negotiations and adjusted approaches accordingly.
  • Arranged debt repayment or established schedules for repayment based on the customer's financial situation.
  • Responded promptly and accurately to customer inquiries regarding their account status, or payment arrangements.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Adhered strictly to all applicable laws, regulations, and company policies while collecting outstanding debts.

Education

High School diploma -

Heritage High School
06.2014

Some College (No Degree) -

VPCC Community College/Bryant & Stratton

Skills

  • Repayment negotiations
  • Skip tracing
  • Goal orientation
  • Complaint resolution
  • Punctuality and reliability
  • Active listening
  • De-escalation
  • Account management
  • EHR proficiency
  • Time management
  • Data entry
  • Verbal and written communication
  • Empathy and patience
  • Office equipment proficiency
  • Adaptability and flexibility
  • Building rapport
  • Creative problem solving
  • Conflict resolution
  • Troubleshooting and Diagnostics

Certification

  • CPR First aid and BLS, current
  • Phlebotomy, current

Timeline

Recovery/Collections Agent

Bill Gosling Outsourcing
07.2024 - 12.2024

Patient Care Technician

Davita
07.2023 - 05.2024

Security Officer

Securitas Security Services
10.2021 - 09.2022

Direct support professional

Southeastern Virginia Training Center
04.2021 - 08.2021

Louisiana Medicaid assistant

Maximus
05.2019 - 01.2020

Account Representative

Portfolio Recovery Associates
06.2018 - 04.2019

High School diploma -

Heritage High School

Some College (No Degree) -

VPCC Community College/Bryant & Stratton

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RAZANEA O'CONNOR