Raznie Bowie
Houston
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability, and drive business results. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Alorica
Houston
06.2024 - 03.2025
- Navigated multiple systems to track and manage customer interactions.
- Provided product information to enhance customer understanding and satisfaction.
- Assisted customers with inquiries and resolved concerns effectively.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
Customer Service Representative
Everisepc
01.2022 - 10.2023
- Addressed and resolved customer inquiries and complaints, ensuring satisfactory resolutions and maintaining a focus on customer satisfaction
- Guided customers through product choices based on in-depth knowledge of the product range, improving the overall customer experience and engagement
- Handled escalated customer concerns with empathy and advanced problem-solving techniques, providing recommendations and alternatives that strengthened customer relations.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
HRBlock
01.2020 - 04.2020
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Customer Service Rep
Humana Health Care
12.2018 - 07.2019
- As a Customer Service Representative at Humana Health Care, I adeptly managed a high volume of inbound and outbound customer inquiries, providing compassionate and knowledgeable assistance to clients seeking information on health insurance plans, benefits, and claims
- I skillfully resolved issues and concerns, ensuring customer satisfaction and retention while adhering to company policies and industry regulations
- My role involved maintaining accurate and confidential customer records, utilizing CRM systems to track interactions and document solutions
- I collaborated with cross-functional teams to address complex customer needs, contributed to process improvements, and participated in ongoing professional development to stay current with healthcare trends and customer service best practices
- My commitment to delivering exceptional service was reflected in consistently meeting or exceeding performance metrics and fostering trust and loyalty among Humana's diverse client base.
- Assisted customers with inquiries regarding health care services and benefits.
Education
High School Diploma -
Klein Forest High School
Houston, TX06.2018
Skills
- Customer service
- Conflict resolution
- CRM management
- Product knowledge
- Data entry
- Customer retention
- Communication skills
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Skills
Timeline
Customer Service Specialist
Alorica
06.2024 - 03.2025
Customer Service Representative
Everisepc
01.2022 - 10.2023
Customer Service Representative
HRBlock
01.2020 - 04.2020
Customer Service Rep
Humana Health Care
12.2018 - 07.2019
High School Diploma -
Klein Forest High School
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