Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RAZZAKUL H. CHOWDHURY

San Luis Obispo,CA

Summary

Summary of the Skills: Experience in management, supervision, assessment of team of diverse background. Contributed to product road-map preparation and presentation to get buy-in from executives. Collaborate with cross functional teams in offshore location to build products and services that solve complex workflows. Experience in tasks delegation, problem resolution by rolling up own sleeves, mentoring, and guiding to team members to encourage work productivity and delivery on-time. Experience in effective vertical and horizontal communications to get the projects completed on time and within budget. Hands on experience in preparing technical documentations (BRD, TRD, ACD, HLD, LLD) and operation runbook. Assessment of training needs for team members, preparation of multimedia training content, and conduction of training. Experiences in AWS Infrastructure services such as EC2 instance, Cloud Formation Template, S3 bucket, VPC, VPC peering, IAM Role and Policy, RDS instance, RedShift, DynamoDB, Lambda function using Python, Cloud Watch Log, Route 53 DNS etc. Experiences in MS Azure Portal and Cloud SQL Server deployment. Knowledge on Snowflake and Databricks. Data Pipeline design by Databricks notebook using Python. OpsGenie integration for monitoring and alerting. Experiences in relational and dimensional data modeling, logical and physical design of relational and dimensional databases. Experiences in Query optimization, performance tuning, and monitoring of Cloud Snowflake, RedShift and RDS instance, and MS SQL cluster servers in Active/Active configuration. Experience in failover support, transactional replication, distributed query between SQL, RedShift and Oracle using Linked Server, ETL from heterogeneous data sources ( .csv, relational, XML, JSON) using SSIS, Python Notebook (Databricks), SQL SET based Rule Engine Design for Data Exception reporting. Ensuring security by S3 Encryption, SSL enabled connection, IAM roles, custom policy for S3 access, putting endpoint behind ZScaler and removing Inbound IP, remediation of vulnerability identified by Rapid7 and Dome9 reports. Possess Project Management skills using Agile and Waterfall. Use MS AzureDevOps to plan, implement and monitor Epics, Features, PBI and Tasks. Worked with diverse user groups to gather requirements through effective communication with Senior Management, Cross-functional teams, Tech-savvy and non-Tech-savvy end-users. Working with onsite and India team for implementation of projects on a 24x7 rollout plan. Participated in E2E Data Marts solution development. Conformed organization’s standards and business strategies in design, development and deployment of Data Warehouse and Data Marts, client/server and web-based applications. Provided on-call and after hour (24x7) support for customer facing business critical production systems. Also participated in hardware upgrade, applications of patch/service pack, and worked to ensure systems and databases security assurance. Progressive domain expertise in the areas of management, supervision, implementation of Integration, IS /IT projects in industry, academia, and government. Strong ability to plan, forecast, set-up goals, implement solutions, coordinate various operational groups’ day-to-day activities. Proven project management and people skills to ensure high availability of mission-critical applications and infrastructure. Excellent problem solving, organizational & customer service skills. Ability to lead technical team for delivery of Data Warehouse, Data Analytics, Data Governance, and Business Intelligence (BI) solutions through in-house development, or COTS deployment. Demonstrated skills in design and development of web-based, e-commerce and client/server applications that include concept development, planning, requirements analysis, design, development, integration, testing, implementation, operations, and maintenance.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Sr. Data Warehouse Engineer

MINDBODY Inc
09.2019 - Current
  • Current Projects: (i) Data Center Consolidation-Leading efforts for DW Org to migrate on-prem servers to VMs in AWS
  • These servers consist of
  • DW Org’s Data Warehouse SQL server and SSIS Servers
  • Impact analysis of downstream pipelines/ETLs, helping jr
  • Engineer to make changes in those Pipelines connection strings
  • (ii) Deprecating RedShift clusters- migrating legacy SSIS jobs to Databricks using Python notebook
  • Targeting for Redshift Sunset and moving Data Warehouse to Snowflake
  • Implementing phase-out plan of RS sunset
  • Ensuring Security remediation based on Dome9, ensuring AWS changes related to IAM role, Python runtime, botocore.requests object etc
  • (iii) Co-ordinating offshore team projects:
  • Conducting meeting with India team, resolving their pitfalls and open questions to complete tasks, performing Knowledge Transfer (KT) sessions
  • Participate in development of Databricks Notebook in Python to ELT data from client tier dbs in MS SQL to SnowFlake Enterprise Data
  • Warehouse
  • Support robust security program of SecOps and Audit by following guidelines and best practices related to access control, TLS compliance, IP ownership and password policy
  • Tableau Server Admin and Upgrade projects: Participated in Tableau server SSO change from Okta to MyApps
  • Page- 2 of 5
  • Led efforts in cost savings by communicating with DevOPs to remove log files from DW’s S3 bucket that saved about $3600 per month
  • Advocated for cost saving measures by deployment of Reserved Instances (RI) in AWS, which has facilitated about 20% of yearly cost of operation for DW’s cloud infrastructure
  • Worked to sunset Azure server by removing all dependencies which saved around 30K per year.
  • Optimized data warehouse performance by implementing strategic partitioning and indexing techniques.
  • Enhanced data quality and accuracy through rigorous data validation, cleansing, and profiling processes.
  • Collaborated with cross-functional teams to gather requirements for data warehouse design and development.
  • Developed custom ETL processes for efficient data extraction, transformation, and loading into the data warehouse.
  • Streamlined query performance by optimizing SQL scripts and creating materialized views where necessary.
  • Reduced downtime during system upgrades by maintaining proper backup procedures, disaster recovery plans, and regular testing of failover strategies.
  • Ensured smooth integration of new applications with existing systems by conducting thorough impact analysis before implementation.
  • Conducted regular audits of the data warehouse environment to maintain security compliance according to industry standards.
  • Provided support for end-users in accessing and utilizing the data warehouse effectively, addressing any concerns or issues that arose.
  • Managed multiple projects simultaneously while adhering to tight deadlines without compromising on work quality or efficiency.
  • Implemented robust monitoring solutions to proactively identify potential bottlenecks or performance issues within the data warehouse architecture.
  • Designed scalable and flexible database schemas that allowed for easy expansion as business needs evolved over time.
  • Maintained up-to-date documentation on all aspects of the data warehouse infrastructure, ensuring seamless knowledge transfer among team members when required.
  • Delivered training sessions to internal stakeholders on best practices related to data warehousing, reporting tools usage, and analytics methodologies.
  • Contributed significantly towards improving operational efficiency by automating manual tasks using scripting languages such as Python or Bash.
  • Kept current with industry trends in order to suggest innovative solutions for enhancing overall performance of the Data Warehouse ecosystem.
  • Leveraged cloud-based technologies for cost-effective storage options while maintaining high levels of availability for critical data.
  • Developed and maintained a comprehensive data dictionary to facilitate data governance efforts across the organization.
  • Proactively identified areas for improvement within the Data Warehouse environment, proposing and implementing cost-effective solutions that yielded measurable results.
  • Played an instrumental role in successful migrations from legacy systems to modern Data Warehouse platforms by creating detailed migration plans and ensuring minimal disruption to business operations.
  • Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
  • Designed and implemented effective database solutions and models to store and retrieve data.
  • Built databases and table structures for web applications.
  • Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
  • Developed, implemented and maintained data analytics protocols, standards, and documentation.
  • Analyzed complex data and identified anomalies, trends, and risks to provide useful insights to improve internal controls.
  • Contributed to internal activities for overall process improvements, efficiencies and innovation.
  • Explained data results and discussed how best to use data to support project objectives.
  • Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements.
  • Designed and developed analytical data structures.
  • Communicated new or updated data requirements to global team.
  • Designed advanced analytics ranging from descriptive to predictive models to machine learning techniques.
  • Used GDP on validation protocols, test cases and changed control documents.
  • Prepared written summaries to accompany results and maintain documentation.
  • Designed compliance frameworks for multi-site data warehousing efforts to verify conformity with state and federal data security guidelines.
  • Monitored incoming data analytics requests and distributed results to support [Type] strategies.
  • Developed and modified programs to meet customer requirements.
  • Collaborated with multi-functional roles to communicate and align development efforts.
  • Completed quality reviews for designs, codes, test plans and documentation methods.
  • Mapped data between source systems and warehouses.
  • Prepared functional and technical documentation data for warehouses.
  • Performed systems and data analysis using variety of computer languages and procedures.
  • Tested software applications and systems to identify enhancement opportunities.
  • Validated warehouse data structure and accuracy.
  • Selected methods and criteria for warehouse data evaluation procedures.
  • Documented data warehouse architecture to guarantee capacity met current and forecasted needs.
  • Cooperated fully with product owners and enterprise architects to understand requirements.
  • Coordinated troubleshooting support for warehouse personnel.

DataOps Admin/Data Warehouse Engineer

MINDBODY Inc
06.2016 - 08.2019
  • Participated in design, development, QA and support of ETL jobs
  • Designed and developed SubscriberDB ETL package, which is a framework that uses BIDS helper to dynamically create Dataflow tasks for 160 tables
  • This package is used to create Data Warehouse in RedShift cluster consolidating 64000 databases in 84 SQL servers
  • To improve RedShift clusters’ performance developed package to automate VACUUM and ANALYZE
  • Implemented table compression, sort, and distribution keys for performance improvement
  • Developed package for Schema Difference Analysis to compare large number of databases to make their schemas consistent to one golden copy of model database across all PROD servers
  • This package’s business logic is used in Column Audit process of SubscriberDB ETL package
  • Participated in upgrade and maintenance of Salesforce, InContact, Currency Exchange Rate, Transfirst, Transfirst MEX monthly, Zuora, and
  • Aggregate Jobs packages
  • Assisted in planning, implementation, and maintenance of production MSSQL (2014) servers, Azure SQL, Tableau and AWS Redshift data warehouse environments
  • Created and maintained Groups, Users, Roles, Access Permission, IP Whitelisting, Cross Account Access permissions for
  • Orange, customer/user on-boarding and off-boarding etc
  • Responded to Data Warehouse and BI departments’ helpdesk requests
  • Participated in operation and supports of new project by performing data profiling, recommending models and architectures, testing and performance tuning
  • Tableau Server version upgrade and SSO implementation using Okta
  • Implemented TabJolt to load test new server release before production deployment
  • Maintained data warehouse environment documentations in SharePoint, ER model diagram using Toad, OneNote documentation for SubETL ETL and other packages
  • Completed Total Cost of Ownership (TCO) project for end-to-end integration
  • ETLed Netsuite GL accounts data for Capital and Operational
  • Expenditure (CapEx & OpEx), Automated TCO report for Sr
  • Management using Netsuite, ADP data, and active studios
  • Worked with DBA to help upgrade servers in PROD and DEV environments.
  • Mapped data between source systems and warehouses.
  • Prepared functional and technical documentation data for warehouses.
  • Completed quality reviews for designs, codes, test plans and documentation methods.
  • Selected methods and criteria for warehouse data evaluation procedures.
  • Documented data warehouse architecture to guarantee capacity met current and forecasted needs.

Operating Systems Analyst

Cal Poly State University
02.2016 - 05.2016
  • Windows (Emergency pool), , College of Engineering, Windows image preparation using SysPrep, upload of image and drivers to Windows Deployment System (WDS), installation of image to target systems using unattended answer file, installation of printers (IP and PrintServer) and other peripherals
  • Creation of virtual server, creation of
  • Win AD delegated object for CS systems, DHCP Server maintenance, Policy implementation using GPO to allow only designated students access to Lab systems
  • Pursued Procurement of 20 Dell Computers for Gaming Lab, saved around 26,000 $ after negotiation with vendor.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Application Developer - Midrange (TCS Consultant)

Bank Of America, Home Loans
08.2013 - 02.2016
  • S CLRO, and Meta Data
  • Repository (MDR) Departments
  • Designed and Implemented 10 dot reporting system to identify the software and tools that are being used in 10 level of hierarchies in the Bank of
  • America for better management of tools and software solutions
  • This was a C# Client/Server solution
  • Worked to migrate application in ReportCenter
  • This highly scaled web application, developed using ASP.Net with C#.Net, was used for Mortgage modifications for different investor types
  • Worked for maintenance and technical support of Meta Data Repository (MDR), a Client / Server application that used custom UserControl
  • Wizard, XML, multithreading, TreeView, Excel DataGrid etc
  • Controls, C#.Net language and backend SQL server and SSRS
  • Purpose of this app was to provide data lineage of database elements, and report generation
  • Followed Agile/Scrum practice for stories, spikes, plan backlogs, manage issues, and features
  • Completed index tuning to improve performance of MDR client/server application
  • Implemented appropriate clustered indices with fill factor, and non-clustered indices with covering index keys
  • Deleted unnecessary indices that degrade insert performance
  • User satisfaction was increased substantially through improvement of system response for several functionalities (panels)
  • Completed template of Disaster Recover planning for MS SQL DB (hosting very large databases, SSIS and Agent Jobs), Web, and SSRS servers
  • Participated in yearly disaster recovery exercise for datacenter and primary servers’ outage, validated contingence servers’ processes and applications in the event of primary servers’ simulated outage
  • Participated in meetings with Sr
  • Management and Developers for task estimations, design, and code review sessions
  • Communicated and established liaison with offshore developers to facilitate continuous and collaborative development to keep schedule for SIT/UAT/Prod release dates
  • Provided Release support by ensuring code-freeze, release note preparation, ensuring TFS upload, and by participating in post release Tech validation
  • Worked to gather requirements, designed solution and formulated Accelerated Document (ACD) for Property Mortgage Modification
  • Prequalification Calculator (PrequalCalc)
  • PrequalCalc was Bank of America’s Web based Application to evaluate decision for Home Equity loans
  • Used Bank’s ACD template to gather User Requirements, Features/Functions, Use Cases and Scenarios, Functional Requirements, NFR, Critical To
  • Quality (CTQ), Constraints/Assumptions/Dependencies, and QA test design
  • Completed SSIS package to consume Web Service for Loan Appeal Process using POE (Process Orchestration Engine)
  • Based on the published
  • WSDL xml data was sent to web service, and response was parsed and stored in MS SQL tables
  • SSIS Script task container with VB.Net and C#.Net is used for this workflow
  • Formulated ACD (Accelerated Design) document to migrate Web applications in legacy server to compliant server
  • Created site in IIS, configured
  • IIS to map the URL (http://hfireportcenter-dev.bankofamerica.com), involved TI to configure DNS
  • Participated in SSO (SiteMinder) Migration from Policy server v6.5 to v12.5, participated in stand-alone web applications migration to ReportCenter Portal
  • Assisted VPs for Production support of ReportCenter portal, SQL Server Migration, Web Applications migration, participated in tasks related to
  • Home Equity Automation E2E project and Legacy Server’s SSIS job migration to compliant server.
  • Reduced software bugs by conducting thorough testing and debugging procedures.
  • Enhanced application functionality by implementing new features and optimizing existing code.
  • Streamlined development processes with efficient project management techniques, resulting in faster delivery times.
  • Collaborated with cross-functional teams to design and develop high-quality applications for various industries.
  • Implemented user-friendly interfaces, improving overall user experience and satisfaction rates.
  • Maintained up-to-date technical knowledge, staying informed on industry trends and best practices for application development.
  • Provided excellent customer support, addressing client concerns and resolving issues promptly.
  • Contributed to the successful completion of numerous projects, meeting deadlines and adhering to budget constraints.
  • Optimized application performance through rigorous analysis of system bottlenecks and implementing targeted solutions.
  • Developed custom solutions for clients based on their unique business requirements and objectives.
  • Adhered to strict coding standards, ensuring the maintainability and scalability of developed applications over time.
  • Worked closely with clients throughout the development process to gather feedback, ensuring that final products met their expectations.
  • Assisted with training junior developers, providing guidance on best practices in application development.
  • Used ASP.NET, JavaScript and SQL Server to develop new applications.
  • Delivered support training to help customers learn key features of applications.
  • Updated technical documentation, product specifications and technical training materials.
  • Explained project technical risks and benefits during project kick-off.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Coordinated deployments of new software, feature updates and fixes.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Investigated new and emerging software applications to select and implement administrative information systems.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
  • Tested and deployed scalable and highly available software products.

Application Developer

02.2012 - 07.2013
  • IV (Remote Contractor of Apex Systems)
  • Home Loan & Legacy Asset Servicing (HL & LAS) Technologies, Bank Of America
  • Participated in Business Analysis for Data Marts design
  • Produced best practice design document for Data Mart design
  • Identified different change types for Change Control Management, recommended processes to implement those changes in the production Data Marts
  • Recommended for
  • Data Marts performance improvement in Oracle DBMS using Data Partitioning, Bitmap indexing, materialized aggregate views, and star query
  • Completed TRP (Technical Requirement Proposal) and LDRPS (Living Disaster Recovery Planning) for CTRDM (Control Center DataMart)
  • Worked on security reporting using PL/SQL script for accessing Cognos/Oracle Audit tables
  • Participated in Proof of Concept (POC) for Composite, a Data Virtualization Platform, identified performance benchmarks, bottlenecks and best practices
  • Recommended for best practice usage of this product
  • Participated in Industry Lien Matching process NMS/DOJ ILM’s 1st Lien reporting ad response processing using SSIS
  • Participated in BRD, HLD and
  • LLD sessions and contributed to the HLD & LLD
  • Implemented Business Process using Stored Procs, Views and SSIS
  • Designed SSIS package to generate weekly XML output file automatically, and to send automated email notification to stakeholders
  • Workflow has been implemented using trigger from table data element so that package waits for Rule Engine to run for data validation after Stage0 data extraction
  • Implemented SET based Rule Engine to validate reporting data, and to generate exceptions report
  • Window function, Recursive Queries using CTE, PIVOT/UNPIVOT
  • CROSS APPLY/OUTER APPLY operators, Table-valued UDF, and Simple/Searched CASE statements, FOR XML PATH, etc
  • T-SQL statements and
  • Ranking/Aggregate/Analytic Functions were used
  • Worked in IR2 project to develop SSIS for sending automated HTML email notification for Error Log
  • Worked to define UDFs for Rule Engine design, wrote scripts to automate data cleaning in NextGen Dev server
  • Implemented SSIS to automate data loading from
  • Csv file to SQL tables, participated in ODS process to transfer data using AutoETL
  • Participated in DOJ Special Mod project to implement ETL in ODS for data provisioning from several source tables using AutoETL
  • Participated in CRES (Consumer Real Estate Servicing) project’s backend codes’ error checking
  • Conducted session for Knowledge Transfer to offshore team, provided Production supports for defects
  • Construction Project Management in overseas Feb’10 to Jan’12
  • Project Management for a construction project of 9 storied building in overseas
  • Contract negotiation, material purchase, construction management and quality assurance of installed amenities.

SQL Server DBA / Developer

CalPoly Corporation, California State Polytechnic University
08.2009 - 01.2010
  • Successfully rolled out database migration for ERP system
  • Backend Oracle 9i database was migrated to MS SQL 2005
  • Stored Procs, Views
  • Materialized Views, Triggers, Cursors were transferred
  • Data Migration and appropriate data type conversion was done using SSIS package
  • Maintained General Ledger, and Grant management Modules of this ERP system
  • Designed report to generate rolling total of employee’s accrued leaves of various category
  • Architected Project Action Form (PAF), an web based application for the Grant Development Office (GDO) of CalPoly University to integrate with
  • Grant Management (GM) of CalPoly Corporation (CPC) using J2EE Struts framework (JSP in Apache Tomcat, YUI Auto complete/JavaScript), used
  • Windows AD authentication of Tomcat
  • This tool gathers information through web interface and stores in backend MS SQL database
  • A crystal report pulled data and prints several pages of report termed as PAF
  • Worked for development and maintenance of several Crystal reports
  • Participated in database design, development and administration tasks for reporting system based on ERP database, creation and maintenance of DB objects (tables, constraints, indices, views, triggers, and stored procs), backup/recovery, established Linked server with Oracle DB between
  • Calpoly Corporation and CalPoly (different domain), scheduled jobs in SQL Agent, Performance Monitoring, and Security Auditing.

Software Engineer

County Government
09.2007 - 07.2009
  • Worked for development of web-based Asset Inventory System for Business Continuity Planning using C# and MS SQL 2005
  • In this Agile process
  • I participated in requirements gathering, technical design using OO design, coding, and testing activities during each sprint
  • Designed and Implemented SSIS package for data conversion and transfer of Property Data
  • Transactional feature is implemented to roll back database when SSIS scheduled operation fails
  • Developed web-based application to search on this Property data is available to access by public: (https://assessor.slocounty.ca.gov/assessor/pisa/Search.aspx)
  • Participated in Transient Occupancy Tax (TOT) Business Process Analysis to model MIS reporting on revenue stream, data modeling for logical model design and physical implementation of Star Schema
  • Identified dimensions hierarchies and fact tables granularity, derived measures for fact tables, determined fact tables’ attributes
  • Developed SSIS package to transfer (ETL) data to the fact and dimension tables
  • Participated in Database design (table, views, indices, stored procedure)
  • Query optimization using SQL profiler, worked for Server performance tuning and security adherence
  • Served in the committee for the IT Department’s Core Value Development, and Strategic Plan preparation.

Knowledge Management Director

Jackson State University, JSU
01.2004 - 07.2007
  • Supervised a team of application and web developers (5 FTE and 4 temporary) who were working for development, testing & maintenance of web-based applications, Academic Affair’s web site, and Knowledge Management (KM) portal
  • Worked closely with the Associate VPs for Academic affairs to design templates for the Strategic Planning and Annual Report
  • Conducted training sessions for online/offline submission of documents by the various academic units at the JSU
  • Coordinated compilation processes of these templates by various academic and non-academic units and provided data support for analysis of the completed reports
  • Worked to develop
  • Page- 4 of 5 template for faculty electronic Portfolio, supervised compilation process, and established searchable repository
  • Developed template to collect data on university & industry collaboration
  • Provided data support for the Strategic Plan preparation by the Academic and Non-academic units
  • Participated in procurement and upgrade processes to upgrade and implement technology solutions for Academic IT, spent about $500,000 to buy Servers, Printers, Desktop PC and Mac, and Video Conferencing systems, and saved substantial amount by price negotiation
  • Worked as the Project Manager to implement the Tk20 (www.tk20.com) for the College of Education
  • Worked as liaison between central IT, vendor’s consultant, and stakeholders at the College of Education
  • TK20 is an assessment system for reporting and accreditation
  • Implemented web-based Textbook Adoption System (TAS)
  • Each of the department compiles text book and reference book list for the offered courses in a semester
  • Office of the Academic Affairs produces the report and advises the campus Bookstore/other publishers to make available the required number of books for the enrolled students
  • Pdf output is being implemented using Java-PDF API iText
  • Worked as the Project Manager and Architect for the development of Career Portal for the JSU’s Career Service Center
  • This system provided opportunity to job seekers (students) to put skill set and interests for the type of job they were looking for
  • 3-tier Architecture using J2EE (Spring) with backend Oracle Database was used for the development
  • Participated in coding, testing and deployment in a team environment using XP methodology
  • Established database and provided data support to compile following reports: fall-to-fall cohort retention rate, and 4th, 5th, 6th year graduation rate; enrollment analysis by major and department, undergraduate & graduate program; low and high producing academic units’ trend analysis and reporting; semester and academic year wise faculty work load report; ratio of faculty to student enrollment (FTE) report; degrees granted by various programs over years; community service and service learning hours by students; faculty demography (tenured, non-tenured, adjunct, relevant terminal degree) in compliance with the accreditation board; student on probation by major; performance based faculty pay/raise calculation.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored and coordinated workflows to optimize resources.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Drafted and distributed reports to assist board members with critical business decisions.
  • Monitored expenditures to mitigate risk of overages.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Selected favorable filming locations and attained required permits to support shoot schedule.
  • Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Senior Software Engineer / Consultant

KM, Jackson State University, Entopia Inc
02.2003 - 12.2003
  • Supervised Fulltime Staffs & Research Assistants to complete various tasks that include web-based application development, application servers’ administration, training material development, hardware and software configuration and installation, and technical supports to users
  • Made several presentations in the University President’s Office, Dean’s Council meetings and in conferences regarding the activities related to KM processes at the JSU
  • Implemented KM Systems and Solutions (KMSS) at the JSU and advocated Knowledge Management, and e-Learning in different forums through participation in conferences & seminars
  • Supervised day-to-day works related to servers’ operation, website maintenance, implementation of the various projects related to Knowledge
  • Management (KM) by the Office of the University Provost and Vice President for the Academic Affairs at JSU
  • Worked for development of animated training contents including the “Scholar Engager-Faculty Research Management Process”
  • Supervised deployment of server and software for Digital Portfolio development for JSU faculty and students.
  • Collaborated with cross-functional teams to design innovative software solutions.
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Mentored junior developers, fostering professional growth and enhancing team productivity.
  • Spearheaded the adoption of modern programming practices, promoting continuous improvement in development processes.
  • Represented software applications engineering team during large and complex development projects.
  • Conducted regression testing and submitted observations to development team.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Worked with customers for needs analysis and to determine vendor costs.
  • Provided direction and guidance to process improvements and established policies.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.

Senior Application Developer & DBA

Nuesoft Technologies Inc
10.1999 - 09.2002
  • Worked as a lead member of project team for development and deployment of Internet (3-tier) based Practice Management Application (www.nuemd.com)
  • Worked with 5 members of team and lead efforts to plan, develop, QA, and release of application
  • Server & client-side design, development and testing using VisualAge for Java
  • Experiences in J2EE Server & client-side programming using RMI, Thread, Socket, SSL, JDBC and
  • JDBC/ODBC, JFC, Java Beans/EJB, Servlet, and JSP
  • Experiences in GUI and SSL programming produced build using ant
  • Worked with 5 members of team and led efforts to plan, develop, QA, and release of application
  • System Architect for the complete life-cycle development and deployment of e-Handheld (Pocket EMR) application
  • This application integrates programs developed in e-VB, Java and VB6.0 with back-end MS SQL6.5/7.0/2000 & Access
  • Developed tool for database maintenance using RMI API, JDBC, and SQL Stored Procedures
  • Performed system integration project for the data synchronization between databases of two applications
  • Data conversion and upload using XML and Java
  • Data modeling and Database design (user defined data types, normalized tables, constraints, views, triggers, cursors and stored procedures)
  • Database, Web and Application Servers’ performance tuning and monitoring
  • DTS, Link server configuration and distributed queries
  • Conducted application stress test for MS SQL, DB2, and Oracle
  • Established Replication site over the Internet using MS SQL and Double Take
  • Ensured security for DB and Web servers
  • Manager, Systems and Network, Environment and GIS Support Project for Water Sector Planning (http://www.cegisbd.com).

Network Engineer

01.1998 - 08.1998
  • Supervised a team of 4 comprised of, , application developer and desktop support technicians
  • Designed LAN architecture, installed SCSI & server hardware (PDC and BDC)
  • Configured server (PDC) as a file and application (Office97) server
  • Established Internet connection and email communication
  • Installation/upgrade of ArcInfo, ArcView, Internet Map Server
  • Application development using MS SQL server 6.5 and VB5.0.

Assistant Chief (Analyst Programmer)

03.1990 - 12.1997
  • Energy Modeling & Economic Wing Project, Planning
  • Commission, http://www.plancomm.gov.bd/, Led a team of 4 programmers, 1 Economist and 3 tech support technicians
  • Worked in a large project for Household Income and Expenditure Survey and compiled numerous reports using COBOL & RPG in IBM Mainframe
  • Worked with International Consultants for developing Econometric model, Energy Demand Supply Optimization Model, and Energy Demand
  • Forecasting Model for the Planning Commission of Bangladesh Government
  • Participated in analysis of model results, formulated policies and strategies for supply options, participated in formulating annual development plans, and Five-Year Perspective Plan for Energy Sector of
  • Bangladesh
  • Served in the committee on ‘Private Sector Participation in Electricity Generation’, and ‘Renewable Energy Planning’
  • Produced reports on
  • Strategies and Polices formulation for the development of Energy sector.

Adjunct Faculty

12.1996 - 06.1997
  • Page- 5 of 5
  • Taught ‘Database Design’ course & pursued lab session to the Students of North-South University (http://www.northsouth.edu) and Bangladesh
  • Institute of Management (http://www.bim.gov.bd/

Consultant

Grameen CyberNet Ltd
05.1996 - 08.1996
  • Worked with a team to install/configure DEC AlphaServer 4100 and workstations, CISCO Router (2500), Netscape Web Server, Net Proxy and
  • Sendmail
  • Conducted training to users
  • Developed CGI scripts in PERL to support dynamic HTML for form-based query pages.

04.1986 - 02.1990
  • Worked as consultant in different companies to implement invoicing, inventory control and payroll systems
  • Worked as Project Lead in a
  • Multinational Bank (ANZ Bank) for implementation of MIS using COBOL & dBase III+, Stock IPO Management System, and Savings Bank application using COBOL in NCR ITX environment
  • Construction Project Management for 9 storied building
  • Research, Training and Presentation:
  • Certified ITIL Foundation Associate
  • Participated in AWS ReInvent Conference 2019 and in-house training on Snowflake and Databricks
  • Participated in training on “Managing Projects Effectively” using MS Project
  • Participated in training on “Software Estimation Process”
  • Completed several trainings related to Information Security and Privacy, Enterprise Software Development, Data Management Standards, JavaScript, HTML5
  • JQuery, JSON, AngularJS, Agile methodologies (Scrum, XP, Lean etc.), Big Data basic, Disaster Management, and Information Security
  • Graduate research on “Discovering Heterogeneous Resources in the Internet": Conducted research on Text Processing Algorithm and Database
  • Using PERL5 in Sun Solaris platform an Internet Search Engine (Robot) was designed and implemented to make digital library of Web resources
  • NCSA httpd was configured to run this CGI script
  • This Robot is listed in: http://www.robotstxt.org/db/hi.html .

Education

York (Courses -

B.Sc. - Electrical & Electronic Engineering

Bangladesh University of Engineering and Technology (BUET)

Masters - Computer Science

Asian Institute of Technology (AIT)
1995

Skills

  • Skills in software
  • System modeling, Use Case Analysis, UML diagramming, resource & risk management, technical documentation, disaster recovery/business
  • Continuity planning, system audit and security assurance Proven experiences to lead, guide and mentor developers and administrators for the
  • Complete life-cycle development and deployment of applications
  • Client/Server and Web-based application design and implementation using Microsoft Technologies (C#, VBNet, ASPNET with backend VBNet
  • And C#Net) and J2EE (Struts MVC, Spring, JSP, Servlet, Tag Library/JSTL & Custom Tag, EL, JFC, Swing/AWT, XML, SSL, RMI, thread, socket, JDBC
  • JDBC/ODBC bridge) using backend, MS SQL, MySQL and Oracle databases Additional programming language experiences: Python and PERL
  • Management tools: Service-Now, Trello, MS Project, HP Application Life Management (ALM), Azure DevOps, MS Team Foundation Server, Visual
  • Studio Code, GitHub Desktop, Visual Studio, Dataedo, Monte-carlo etc, Data Visualization Tool: Tableau and Looker
  • ETL development
  • NoSQL Databases
  • Performance Tuning
  • Data Warehousing
  • Data Governance
  • Data Modeling
  • Python Programming
  • Data Security
  • API Integration
  • Data operations
  • Database Design
  • Data Retention Deployment
  • Data Quality Management
  • Business Intelligence
  • Data Migration
  • Master Data Management
  • Real-time Processing
  • SQL Expertise
  • Data Pipeline Development
  • Metadata Management
  • Technology leadership work streams
  • RDBMS
  • Backup and recovery
  • Storage virtualization
  • Database Administration
  • Relational databases
  • API Development
  • SQL Programming
  • Advanced analytics
  • Data Analysis
  • Risk Analysis
  • SQL and Databases
  • Requirements Gathering
  • Team building
  • Advanced data mining
  • Reliability
  • Problem-Solving
  • Professional Demeanor
  • Code Review
  • Effective Communication
  • Large dataset management
  • Test Planning
  • Amazon Redshift
  • Multitasking Abilities
  • Data storage methods knowledge
  • Adaptability
  • Problem-solving aptitude
  • Problem-solving abilities
  • Agile Methodologies
  • Organizational Skills
  • Self Motivation
  • Analytical Skills
  • Time Management
  • Teamwork and Collaboration
  • Active Listening
  • Goal Setting
  • Excellent Communication
  • Team Collaboration
  • Adaptability and Flexibility
  • Interpersonal Communication
  • Time management abilities
  • Data Acquisitions
  • Structural Design
  • Decision-Making
  • Program Development
  • Interpersonal Skills
  • Technical Troubleshooting
  • Data repositories
  • Analytical Thinking
  • Continuous Improvement
  • Data Aggregation Processes
  • Task Prioritization
  • Relationship Building

Certification

  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Sr. Data Warehouse Engineer

MINDBODY Inc
09.2019 - Current

DataOps Admin/Data Warehouse Engineer

MINDBODY Inc
06.2016 - 08.2019

Operating Systems Analyst

Cal Poly State University
02.2016 - 05.2016

Application Developer - Midrange (TCS Consultant)

Bank Of America, Home Loans
08.2013 - 02.2016

Application Developer

02.2012 - 07.2013

SQL Server DBA / Developer

CalPoly Corporation, California State Polytechnic University
08.2009 - 01.2010

Software Engineer

County Government
09.2007 - 07.2009

Knowledge Management Director

Jackson State University, JSU
01.2004 - 07.2007

Senior Software Engineer / Consultant

KM, Jackson State University, Entopia Inc
02.2003 - 12.2003

Senior Application Developer & DBA

Nuesoft Technologies Inc
10.1999 - 09.2002

Network Engineer

01.1998 - 08.1998

Adjunct Faculty

12.1996 - 06.1997

Consultant

Grameen CyberNet Ltd
05.1996 - 08.1996

Assistant Chief (Analyst Programmer)

03.1990 - 12.1997

04.1986 - 02.1990

York (Courses -

B.Sc. - Electrical & Electronic Engineering

Bangladesh University of Engineering and Technology (BUET)

Masters - Computer Science

Asian Institute of Technology (AIT)
RAZZAKUL H. CHOWDHURY