RB Morten
Riverside,MO
Summary
Owner and Chef De Cuisine with extensive experience in Mediterranean cuisine and business operations. Proven track record in customer service, client relationship management, and team leadership. Skilled in menu development, inventory management, and health code compliance, bringing a proactive approach to new opportunities.
Overview
10
10
years of professional experience
Work History
Owner
Tamam Catering
10.2017 - 07.2024
- Prepared, cooked and served hot and cold Mediterranean Foods.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Customer Service Representative
Alliance Data
02.2017 - 10.2017
- Provided customer support and service to co-branded credit card clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Chef De Cuisine
Culinary Innovations
07.2014 - 02.2017
- Worked as a Guest Vendor at Sprint Corporate Dining and KU Medical Hospital Cafeteria.
- Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
- Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
- Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
- Reduced food waste through careful menu planning, portion control, and regular monitoring of product expiration dates.
Education
Associate of Arts - Biological Sciences
Iowa Western Community College
Council Bluffs, IA05.1992
Business Administration
Keesler AFB Technical School
Biloxi, MS10.1986
High School Diploma -
Fork
Fork Union, VA05.1982
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Menu development
- Inventory Management
- Food presentation
- Vendor Relations
- Cost Control
- Food pairing
- Employee Scheduling
- Health Code Compliance
Languages
French
Native or Bilingual
Italian
Professional Working
Timeline
Owner
Tamam Catering
10.2017 - 07.2024
Customer Service Representative
Alliance Data
02.2017 - 10.2017
Chef De Cuisine
Culinary Innovations
07.2014 - 02.2017
Associate of Arts - Biological Sciences
Iowa Western Community College
Business Administration
Keesler AFB Technical School
High School Diploma -
Fork
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