RICKI BOREK
Apopka,FL
Summary
Focused educator with 10+ years of success guiding students of all ages on academic and career decisions. Transitioned into 3 years of experience in customer success, spear-heading retention initiatives, optimizing onboarding processes, and strengthening customer relationships through data-driven strategies and engaging events. I have utilized various systems to track client needs and successfully manage escalations to ensure timely responses and high satisfaction rates. I have extensive experience in delivering product presentations that drive client growth and satisfaction.
Overview
12
12
years of professional experience
Work History
Student Success Advisor
Keypath Education
10.2023 - Current
- Fosters a supportive learning environment, addressing individual student needs and concerns.
- Facilitats virtual webinars on topics such as time management, goal setting, and stress reduction techniques for better academic performance.
- Develops custom training and education materials which established a more seamless onboarding process, reducing learning curves and increasing customer loyalty.
- Uses a strategic engagement plan/CRM that involves a strong presence of phone strategy, cultivate strong relationships with students to build trust and act as their personal coach throughout their program of study.
- Collaborates with faculty and staff to develop intervention strategies for at-risk students.
SENIOR RETENTION SPECIALIST
Academic Partnerships
01.2021 - 10.2023
- Manage a portfolio of 2,000+ customers on Salesforce to ensure success progression through the full online program of study
- Promoted to Senior Retention Specialist in less than a year for consistently leading by example and exceeding department monthly goals by onboarding 30% above expectation of students
- Led creation and delivery of Onboarding and Ongoing Student Experience training resulting in an 64.3% increase in QA scores
- Promoted to New Hire Training Team within the first 60 days to serve as a Subject Matter Expert on programs, assisting in new hire onboarding and continuous department training virtually
- Selected by the VP of Retention Services to represent the department during onboarding of new company executives
- Engaged in interdepartmental collaboration to develop, train, and implement a best practice for Student Coordinators on the topic of Salesforce Portfolio Management and CRM software, adapted by the entire department and used for New Hire Orientation.
EDUCATOR
Passport School
01.2019 - 01.2021
- Trained all K-8 educators on the implementation of Google Workspace and Microsoft Office tools to improve classroom management, organization, and transition into online and distance learning
- Developed and implemented creative math lessons that increased student engagement and iReady assessment scores by 58% within one school year
- Built community relationships, created fundraising initiatives, and managed social media accounts to raise $20,000+ to support the school’s new dance program
- Organized the after-school program that established the tutoring needs, conferences, and schedules to support 76% of the middle school’s population, focusing on the struggling students and English-language learners in mathematics.
EDUCATOR
Avant Garde Academy
01.2018 - 01.2019
- Utilized pre-determined curriculum, educational experience, professional development learning, and data analysis to plan and execute targeted lessons and assessments in Course 2 Mathematics for 200+ seventh graders, who experienced a growth of 23% in standardized testing scores by the end of the year
- Co-led math department meetings, writing Standard Operating Procedures (SOPs) and developing solutions towards improving student academic performance, processes, and engagement
- Managed classrooms of 30+ middle school students, using relationship building strategies to eliminate 100% of behavioral issues.
EDUCATOR
David Posnack Jewish Day School (formerly Hochberg Preparatory School)
01.2012 - 01.2018
- Analyzed data to inform instruction and design curricula for students in grades 6-7 mathematics, using OneNote and Canvas
- Collaborated with administrators, faculty, and athletics as the cheerleading coach to set individual and team goals for improvement in sports, create schedules, and set clear expectations for 3,000+ students
- Established the middle and high school dance program and aligned it to meet both the internal and external needs of the school by working with parents, faculty, and district-level employees.
EDUCATOR
- 08.2017
- Utilized standardized test reports to coach and collaborate with the elementary and middle school teachers to develop engaging instructional content on LMS platforms for students in grades 4-8 that was aligned to subject objectives and state standards
- Improved a middle school’s retention rate by 330% and developed readiness materials to support its merge into a larger school
- Attended trade shows and conferences including FETC Conference, delivering staff presentations for all K-8 staff on how to integrate technology into training programs and instructional design.
Education
MASTER OF ARTS - Teaching and Learning with Specialization in Curriculum and Instruction
Nova Southeastern University
Fort Lauderdale, FL06.2015
BACHELOR OF SCIENCE - Elementary Education with Concentration in Mathematics
University of Illinois at Urbana-Champaign
Champaign, IL05.2012
Skills
- Performance Metrics and Dashboarding
- Data Collection and Reporting
- Training and Education
- Salesforce Account Management
- Problem Resolution and Escalation
- Interpersonal Relations
- Presentation Skills
- Creativity and Innovation
- Effective Communication
- Adaptability and Flexibility
- Customer Relationship Management
Websites
Timeline
Student Success Advisor
Keypath Education
10.2023 - Current
SENIOR RETENTION SPECIALIST
Academic Partnerships
01.2021 - 10.2023
EDUCATOR
Passport School
01.2019 - 01.2021
EDUCATOR
Avant Garde Academy
01.2018 - 01.2019
EDUCATOR
David Posnack Jewish Day School (formerly Hochberg Preparatory School)
01.2012 - 01.2018
EDUCATOR
- 08.2017
MASTER OF ARTS - Teaching and Learning with Specialization in Curriculum and Instruction
Nova Southeastern University
BACHELOR OF SCIENCE - Elementary Education with Concentration in Mathematics
University of Illinois at Urbana-Champaign
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