Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Brieanna  Penrose

Brieanna Penrose

Michigan City ,IN

Summary

Highly motivated and driven team player with a proven track record of success in handling life-threatening, dangerous, and challenging situations. Proficient in emergency dispatching procedures and requirements. 6 years of experience as a focused 911 Dispatcher, demonstrating the ability to stay calm under pressure. Possesses exceptional interpersonal skills, adaptability, and a strong work ethic, enabling effective unsupervised work and quick mastery of new skills. Hardworking employee with excellent customer service, multitasking, and time management abilities. Dedication to providing every customer with a positive and memorable experience. Committed job seeker with a history of meeting company needs through consistent and organized practices. Thrives under pressure and adept at adapting to new situations and challenges to enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

911 Emergency Dispatcher

Laporte County sheriff
06.2022 - Current
  • Executed leadership responsibilities as an assistant supervisor for the past year.
  • Efficiently handled critical calls while maintaining composure and acquiring necessary details.
  • Provided new information to first responders via various communication mediums.
  • Coordinated emergency response by dispatching calls to police, fire, and medical personnel.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Took on the role of being a CTO for the last year and a half continuing to trainee new employees

911 Emergency Dispatcher

Lake County Government Center
10.2018 - 10.2021
  • Effectively handled crisis calls by securing critical data through a composed demeanor.
  • Provided timely updates to first responders via radio, telephone and computer.
  • Coordinated emergency responses by directing calls to appropriate police, fire, and medical teams.

Team Lead

County Line Orchard
09.2015 - 05.2021
  • Assigned daily responsibilities to team members to enhance productivity.
  • Tracked team advancement to ensure timely completion.
  • Partnered with management to establish new workplace practices.

Customer Service Associate Cashier

CVS Pharmacy
04.2017 - 10.2018
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and concerns
  • Pharmacy
  • Unload and reload truck deliveries
  • Stocking

Education

High School Diploma -

Portage High School
Portage, IN
01.2017

Skills

  • Map reading abilities
  • Police department procedures
  • Basic life support knowledge
  • Computer-based dispatch systems
  • Critical thinker
  • Planning & organizing
  • Friendly, positive attitude
  • Multitasking
  • Problem resolution
  • Reliable & trustworthy
  • Teambuilding
  • People skills
  • Good work ethic
  • PPE use

Timeline

911 Emergency Dispatcher

Laporte County sheriff
06.2022 - Current

911 Emergency Dispatcher

Lake County Government Center
10.2018 - 10.2021

Customer Service Associate Cashier

CVS Pharmacy
04.2017 - 10.2018

Team Lead

County Line Orchard
09.2015 - 05.2021

High School Diploma -

Portage High School
Brieanna Penrose