Rachel Buckley
Operations Manager
Cottonwood Heights
Summary
Driven professional with a strong background in operations management, administration, customer service, and event coordination. Known for fostering positive, collaborative environments and building strong relationships with clients and teams alike. Skilled at leading teams, overseeing complex logistics, and ensuring seamless, high-quality service. Tech-savvy and proficient in using a variety of software programs, including CRM databases, Google Suite, Microsoft Office, and AI tools, to streamline processes and enhance client interactions. With a sharp attention to detail and a talent for problem-solving under pressure, I drive business growth through innovative solutions and exceptional service.
Overview
12
12
years of professional experience
Work History
Operations Manager
Ryan Aviation Group
07.2024 - 01.2025
- Managed end-to-end private jet charter operations, ensuring flawless execution and exceptional client experiences
- Served as the primary contact for high-net-worth clients, delivering 24/7 concierge-level support and building lasting relationships
- Coordinated complex logistics including aircraft sourcing, crew scheduling, vendor negotiations, ground transportation, and in-flight services to ensure seamless trip execution
- Resolved high-pressure, time-sensitive issues with professionalism and agility, maintaining operational continuity and client trust
- Utilized Salesforce to track client interactions, manage trip pipelines, and streamline communication across departments
Market Research Analyst
AircraftPost
01.2024 - 07.2024
- Conducted in-depth market research and analysis to provide actionable insights on the aviation industry, supporting strategic decision-making for clients.
- Developed and maintained detailed databases of aviation trends, fleet data, and market forecasts, ensuring accuracy and relevance in all reports.
- Collaborated with senior leadership to design and execute surveys, ensuring the collection of high-quality data to guide product and service offerings.
- Presented research findings to clients and stakeholders, simplifying complex data into clear, actionable recommendations.
- Utilized industry-specific software tools to track market changes and competitor activity, contributing to the company’s competitive edge.
Executive Account Manager
Elevate Aviation Group
09.2021 - 01.2024
- Managed a portfolio of high-value accounts, delivering tailored aviation solutions to meet client needs and exceed expectations.
- Developed and nurtured long-term client relationships, resulting in a high rate of account retention and repeat business.
- Coordinated cross-functional teams and wrote proposals for the sales team, ensuring the successful execution of complex aviation projects, including flight planning, logistics, and compliance.
- Led negotiations with clients and vendors, optimizing service contracts and driving profitability for both the company and its customers.
- Analyzed market trends and client feedback to propose new services and improvements, directly contributing to the company’s growth and client satisfaction.
Lead Concierge & Event Coordinator
Mountain Aviation
11.2019 - 09.2020
- Delivered high-end concierge services to clients, managing all aspects of their aviation and event needs with precision and care.
- Hosted and coordinated all events for the Mountain Aviation FBO, as well as attended C.A.B.A. business functions to promote the company and expand its network.
- Managed a small team of concierges, overseeing their performance, ensuring planes were fully stocked and met company standards, and delivering exceptional client service.
- Built and maintained strong relationships with clients, providing personalized service and anticipating their needs to exceed expectations.
- Handled last-minute changes and high-pressure situations with poise, ensuring client satisfaction and smooth event operations.
Flight Attendant
United Airlines
03.2017 - 06.2019
- Ensured the safety and comfort of passengers on domestic and international flights, adhering to all safety protocols and airline policies.
- Delivered exceptional customer service by addressing passenger needs, resolving issues, and providing a positive travel experience.
- Conducted pre-flight safety checks and provided safety briefings to passengers, ensuring compliance with FAA regulations.
- Managed in-flight service, including food and beverage distribution, and assisted with special requests and medical emergencies when needed.
- Collaborated with fellow crew members and ground personnel to ensure timely departures, smooth in-flight operations, and safe landings.
Service Manager & Lead Bartender
Malcolm's Bar & Grill at LPGA International
10.2012 - 02.2017
- Managed daily operations of the bar and dining areas, ensuring smooth service, efficient staffing, and a high standard of customer satisfaction.
- Led a team of servers and bartenders, providing training, guidance, and support to maintain consistency in service and uphold company standards.
- Crafted innovative cocktail menus, maintained inventory, and managed bar stock levels to optimize service efficiency and minimize waste.
- Delivered exceptional guest experiences by anticipating needs, handling customer inquiries, and resolving any issues promptly and professionally.
- Coordinated with kitchen and management teams to ensure timely food delivery, special event catering, and seamless customer experiences during peak hours.
Education
High School Diploma -
Oneonta Senior High School
Oneonta, NY 05.2001 -
Timeline
Operations Manager
Ryan Aviation Group
07.2024 - 01.2025
Market Research Analyst
AircraftPost
01.2024 - 07.2024
Executive Account Manager
Elevate Aviation Group
09.2021 - 01.2024
Lead Concierge & Event Coordinator
Mountain Aviation
11.2019 - 09.2020
Flight Attendant
United Airlines
03.2017 - 06.2019
Service Manager & Lead Bartender
Malcolm's Bar & Grill at LPGA International
10.2012 - 02.2017
High School Diploma -
Oneonta Senior High School
05.2001 -
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