Ruth Camal
Summary
Driven Quality Assurance Analyst and Customer Care Representative with a proven track record at PROTEL BPO and Ready Call Center, enhancing customer satisfaction and ensuring compliance with industry standards. Excelled in problem resolution and quality processes, significantly improving project outcomes. Skilled in Microsoft PowerPoint and adaptability, adept at mentoring teams and streamlining QA strategies for peak efficiency.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
PROTEL BPO
01.2018 - 03.2022
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Customer Service Representative
Ready Call Center
11.2013 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Kaina Online High School
Belize City, Belmopan07-2024
Skills
- Quality assurance
- Active listening
- Quality processes
- Data entry
- Adaptability
- Great Communication
- Problem resolution
- Customer satisfaction measurement
- Follow-up skills
- Documentation
- Microsoft PowerPoint
- Dispute resolution
Languages
English
Full Professional
Timeline
Quality Assurance Analyst
PROTEL BPO
01.2018 - 03.2022
Customer Service Representative
Ready Call Center
11.2013 - 12.2017
High School Diploma -
Kaina Online High School
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