Robyn Harvey

As a quality analyst, my role is to review veteran Disability evaluation exams and ensure it is of quality prior to submission to the VA.

I work with team members from several departments in order to ensure the veteran has diagnostic testing and any other relevant information completed to help the request for disability benefits.

• Boosted sales performance by implementing strategic sales plans and effective team management.
• Enhanced client relationships through consistent communication and personalized solutions.
• Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Developed comprehensive training programs to enhance team members'' product knowledge and sales skills.

• Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
• Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
• Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
• Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.

• Boosted customer satisfaction by providing efficient and knowledgeable service in a fast-paced inbound sales environment.
• Managed a team of inbound sales representatives, ensuring optimal performance and high-quality service delivery.
• Developed and implemented effective sales strategies to achieve monthly and quarterly targets consistently.
• Enhanced employee productivity by conducting regular training sessions on product knowledge, communication skills, and closing techniques.

• Improved patient care by providing compassionate and attentive support to patients during daily activities.
• Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
• Enhanced patient comfort by administering medications according to prescribed schedules and monitoring vital signs.
• Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.