Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
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R. Clarke Daniels

Summary

Dependable manager accustomed to multitasking across diverse teams to improve coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types. Understands the needs to recruit and retain talented human assets across all business forms. Highly skilled at assigning assets to tasks and follow through to completion.

Overview

8
8
years of professional experience

Work History

Livestock Trucking Dispatcher

JM Mascaro Livestock LLC
Ten Sleep, WY
07.2020 - 02.2022
  • Coordinated pickups and deliveries across 48 states.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Scheduled and tracked movements of owned and rented equipment.
  • Recorded customer encounters through detailed notes and maintained comprehensive records.
  • Documented service activities and issues and produced regular reports.
  • Communicated with customers daily about freight movements and delivery timetables.
  • Tracked purchase orders and approved vendor invoices for outside services.
  • Monitored dispatched calls and took action to resolve and correct potential problems.

Livestock Transportation Division Manager

LW Miller Companies
Logan , UT
09.2013 - 06.2020
  • Met divisional objectives by recruiting and qualifying vendor and trade bases.
  • Controlled costs by streamlining operations and reducing waste.
  • Supervised daily planning, coordination and administration for division operations.
  • Achieved profit and loss objectives through effective equipment purchases, personnel and asset management and revenue generation processes.
  • Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
  • Handled escalated complaints involving division operations and work of personnel under supervision.
  • Set and oversaw division budgets in excess of $15M per year.
  • Established clear and consistent policies and procedures.
  • Communicated and collaborated with stakeholders to achieve division objectives.
  • Applied customer centric and unlimited services strategies to engage in new business opportunities and develop existing accounts.
  • Exceeded net revenue per mile quotas and increased profitability through effective sales strategy and business planning.
  • Identified prospects' needs and developed appropriate responses along with suitable information on current and future provided services.
  • Maintained up-to-date knowledge of competitor practices and pricing in market served.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Identified opportunities for growth within the Livestock Division and collaborated with CEO, CFO to reach net revenue goals.
  • Reduced costs through negotiating repair and towing liabilities and distributor price negotiations.
  • Directed work of efficient administrative team maintaining accurate AR/AP, inventory, personnel, federal and state compliance, payroll and order documentation.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Capitalized on customer up-sell opportunities resulting in increased revenues.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Increased market share by adding equipment and personnel to service new and existing accounts. Gradually went from 28 to 47 power units.
  • Communicated progress of monthly and quarterly initiatives to CEO and CFO.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Provided recommendations to promote company awareness and service benefits, resulting in securing more long-term accounts.
  • Drove division and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Drove sales by developing multi-million dollar contract accounts
  • Owned all aspects of planning, purchasing, staffing, team development, and account management for the Livestock Division.
  • Coordinated up to 52 employees providing services worth over $15M annually.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Liaised with other division management teams to develop solutions and accomplish shared objectives.
  • Direct report to company CEO.

Education

Associate of Applied Science - Agricultural Business And Management

Northwest College
Powell, WY
05.1998

Skills

  • Customer File Maintenance
  • Message and Work Order Transfer
  • Schedule Management
  • Equipment Needs Assessment
  • Job Specification Review
  • Team Work Scheduling
  • Service Requests
  • Work Personnel Advisement
  • Problem Assessment
  • Equipment Location Identification
  • Territory Communications Oversight
  • Effective Communications
  • Route Planning and Adjustment
  • Speech Clarity
  • Service Coordination
  • Customer Request Management
  • Service Vehicle Dispatch
  • Repair Scheduling
  • Resource Coordination
  • Verbal and Written Communication
  • Personnel Monitoring
  • Client Interaction
  • Dispatch Recordkeeping
  • Persuasive Negotiation
  • Paperwork Processing
  • Decision Making
  • Resource Monitoring
  • Information Gathering
  • Regulatory Compliance
  • Creative Thinking
  • Distance Estimation
  • Quality Control
  • Mobile Location-Based Services Software
  • Training and Development
  • Mentoring and Coaching
  • Task Prioritization
  • Cost Determination
  • Conflict Resolution
  • Time Management
  • Team Guidance and Direction
  • Performance Assessments
  • Complex Problem Solving
  • Customer Service
  • Team Building
  • Equipment Inspection
  • Strategy Development
  • Equipment Orders
  • Critical Thinking
  • Management Advisement
  • Traffic Monitoring

Affiliations

Non Profit experience.

2008-2013.

Chairman

Wind River Chapter Mule Deer Foundation


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Livestock Trucking Dispatcher

JM Mascaro Livestock LLC
07.2020 - 02.2022

Livestock Transportation Division Manager

LW Miller Companies
09.2013 - 06.2020

Associate of Applied Science - Agricultural Business And Management

Northwest College
R. Clarke Daniels