Quote
Summary
Overview
Work History
Education
Skills
Certification
Timeline
90
RICHARD CORNICK

RICHARD CORNICK

Operations Management
Columbia,SC

Quote

Care personally, challenge directly
Kim Scott - Radical Candor

Summary

Proven Hospitality Manager with more than a decade of experience in lodging leadership. With 3 years of experience as a General Manager and over 15 in Guest and Client facing roles I have demonstrated success at managing high volume events, reducing costs, improving Client satisfaction, and increasing profit through streamlined processes. In my most recent roles I demonstrated the ability to develop new teams, open offices and operational sites, design and implement new processes and initiatives, and consistently promote new talent while growing our client and consumer bases.

Overview

15
15
years of professional experience
11
11

Years in leadership roles

6
6

Years as salaried Operations Management

3
3

Years as a General Manager in lodging

Work History

Valet Parking City Manager

Parking Management Company
06.2024 - Current
  • Responsible for hiring, training, and professional development of new team members and aspiring management.
  • Aided in opening of 3 new client sites in multiple divisions by providing cross-functional support and training.
  • Managed to budget and client satisfaction, balancing revenue strategy against service standards maintaining 4.90/5,00 survey scores average over first 13 months
  • Promoted multiple associates to hourly leadership roles and 1 to salaried management role.
  • Able to provide taskforce assistance to multiple separate remote markets

General Manager (320 Homes in Portfolio -250sq.mi)

Vacasa
07.2021 - 06.2024
  • Managed internal teams and external contractors to produce desired results and developed strategies for day-to-day operations
  • Managed many aspects of a large-scale integration (360 homes (combined portfolio at integration), 14 associates, and 8 large cleaning contractors) including training of legacy staff members, reporting historical data, forecasting, and developing geography based realignment strategy
  • Trained legacy staff members on integrated technology and provided historical data to assist in forecasting
  • Renegotiated contract cleaning rates to reduce average cost per clean by 18% YoY, additionally managed vendor usage by type and need, removed problematic vendors and contractors
  • Implemented procedures to increase Guest NPS and Housekeeping scores producing 24 point NPS increase each quarter for first 3 quarters in role and achieving highest 90 day average clean score in market history
  • Reduced average Guest Compensation and recorded concerns per reservation by over 50% during first 180 days
  • Produced quarterly Homeowner NPS improvement averaging 13 points per quarter for first 3 quarters
  • Consistently updated departmental structures to align legacy teams with corporate expectations

Valet Parking Account Manager(Multisite 600 Rooms)

Towne Park
11.2019 - 07.2021
  • Improved client satisfaction by resolving pre-existing issues and increasing communication
  • Improved monthly revenue by more than $10,000 by monitoring labor, enforcing meal breaks, eliminating overtime, and adjusting expenses and price (smallest property, 150 rooms)
  • Brought in new contract parking client totaling $20,000 in additional revenue in first 12 months
  • Negotiated overflow parking rate between clients increasing client revenue and customer satisfaction

Front Office Supervisor (450 Rooms)

Omni Hotels and Resorts
11.2016 - 10.2019
  • Oversaw billing, credit card batching, finance discrepancies, and Guest concerns for average nightly Guest count of 400
  • Drew on experience to manage collateral inventory.
  • Designed and implemented shift checklists for overnight team.

Guest Service Associate (250 Rooms)

Residence Inn by Marriott
11.2015 - 11.2016
  • Guest assistance with hotel and non-hotel related requests.
  • Assisted with Accounts Receivable and Medallia communications.
  • Breakfast and evening social hour setup and breakdown.

Front Desk Supervisor/Night Manager (1,000 Rooms)

Disneyland Hotel
11.2013 - 11.2015
  • Oversaw fast-paced front desk operations at busy resort facility with as many as 1,500 nightly guests.
  • Staff size varying between 20 and 40 Front of House associates on average shift.

Education

Bachelor of Science - Business Administration

West Coast University
Dallas, TX
05.2026

Skills

  • Client Relations & Account Management
  • Cross-Functional Team Management
  • Vendor Relations & Negotiations
  • Organizational Restructure and Change
  • Managerial finance
  • Operations Management & Team Development

Certification

Red Cross Psychological First Aid Certified, TIPS Certified in State of California (expired), California Food Handlers (expired), Hospitality and Tourism Management (Florida Atlantic University), Licensed Life Insurance Producer (South Carolina)

Timeline

Valet Parking City Manager

Parking Management Company
06.2024 - Current

General Manager (320 Homes in Portfolio -250sq.mi)

Vacasa
07.2021 - 06.2024

Valet Parking Account Manager(Multisite 600 Rooms)

Towne Park
11.2019 - 07.2021

Front Office Supervisor (450 Rooms)

Omni Hotels and Resorts
11.2016 - 10.2019

Guest Service Associate (250 Rooms)

Residence Inn by Marriott
11.2015 - 11.2016

Front Desk Supervisor/Night Manager (1,000 Rooms)

Disneyland Hotel
11.2013 - 11.2015

Bachelor of Science - Business Administration

West Coast University

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RICHARD CORNICKOperations Management