RUBIE RUBIO
Torrance,CA
Summary
Operations and team management professional with experience supporting cafe training, staffing, scheduling, inventory, and guest service. Brings hands-on knowledge of onboarding, training plans, cash control, food safety, and daily opening and closing tasks while helping maintain organized, efficient, and compliant operations.
Overview
1
1
Language
1
1
Certification
13
13
years of professional experience
Work History
Assistant General Manager
Panera Bread Manna LA
Redondo Beach, CA
12.2017 - Current
- Oversee daily operations by monitoring cash control, food safety, food waste, labor tracking, and opening and closing in line with Panera Bread standards.
- Motivated associates to foster positive work environment, supporting efficient operations and enhancing guest experience.
- Trained staff as cafe training specialist, developed training plans and schedules for new hires, paired associates with team leads, and tracked completion of role training.
- Assist with interviewing, hiring, onboarding, and tracking employee progress through training plans.
- Support associates pursuing leadership roles by building skills and providing guidance for future trainer and leadership responsibilities.
- Monitored training modules, new curricula, and upcoming training events to keep associates current.
- Maintain employee availability records in digital system and prepare weekly schedules to keep cafe properly staffed.
- Enforced cleaning and sanitation protocols to maintain cleanliness and safety, ensuring cafe readiness for health inspections and audits.
Server Team Leader
New York Food Company
El Segundo, CA
06.2013 - 01.2018
- Led staff in delivering attentive service, fostering client and guest satisfaction throughout events.
- Delegate tasks and coordinate staff activities to keep events on schedule from setup through teardown.
- Monitored event timelines and ensured adherence to schedules for timely event execution.
- Liaised with event coordinators, chefs, staff, and party guests to ensure seamless event operations.
- Resolved problems and conflicts promptly.
- Maintain a positive and professional demeanor while efficiently guiding staff through event responsibilities.
Front of House Manager
Pinwheel French Bakery & Cafe
Torrance, CA
03.2017 - 10.2017
- Scheduled events, managed reservations, and coordinated staff assignments to enhance guest experience.
- Trained employees to deliver prompt, friendly customer service, improving overall guest satisfaction.
- Help resolve customer complaints by offering suggestions and solutions.
- Assign employees to restaurant stations, especially during peak hours, to maintain efficient service.
- Manage seating during busy periods and assist with expediting orders, running food, bussing tables, and barista.
- Resolved issues between front-of-house and back-of-house teams to ensure smooth operations.
- Enforce policies covering punctuality, cell phone use, language, attitude, and uniform requirements.
- Monitor front-of-house supplies, including paper goods, disposables, cleaning supplies, packaging, barware, and food items.
- Oversaw inventory management and organized deliveries to maintain efficient operations.
Baker
Frosted Cupcakery
Hermosa Beach, CA
06.2013 - 01.2015
- Bake cupcakes and other treats in time for the frosting team to prepare displays before opening.
- Reviewed new customer orders and integrated them into baking plans to meet demand.
- Tracked daily product usage and maintained inventory of baked goods, frosting, and supplies to ensure availability.
- Set up workstations and back-of-house areas for daily operations before opening.
- Clean and maintain workstations and production areas.
- Receive and put away truck orders.
- Assisted team members in achieving daily responsibilities to maintain workflow.
Education
Baking and Pastries
Long Beach City College
Long Beach, CA12-2015
High School Diploma -
Golden West High School
Visalia, CA06-2005
Skills
- Restaurant operations
- Cash control
- Food safety and sanitation
- Labor management
- Staff scheduling
- Training management
- Staff management
- Staff development
Certification
ServSafe Certified
Languages
Spanish
Native/ Bilingual
Timeline
Assistant General Manager
Panera Bread Manna LA
12.2017 - Current
Front of House Manager
Pinwheel French Bakery & Cafe
03.2017 - 10.2017
Server Team Leader
New York Food Company
06.2013 - 01.2018
Baker
Frosted Cupcakery
06.2013 - 01.2015
Baking and Pastries
Long Beach City College
High School Diploma -
Golden West High School