Randi Dobis
Practice Manager
Plantation,FL
Summary
Medical Office Practice Manager
| 32+ Years of Medical Field Expertise Experienced and results-driven Medical Practice manager with over 32 years of progressive experience in both clinical and administrative healthcare settings. Adept at streamlining medical office workflows, reducing patient care costs, and improving overall operational efficiency. Skilled in phlebotomy, pharmacology, medical transcription, billing and coding, with advanced knowledge of ACO and MSO reporting and compliance. Proven ability to analyze high-cost patient data, identify trends, and implement cost-effective care strategies. Recognized for compassionate patient advocacy and strong social work capabilities—successfully connecting patients with essential local and governmental support services. A dependable healthcare professional committed to enhancing patient care, clinical performance, and organizational outcomes.
Overview
10
10
years of professional experience
1
1
Certified in Medical Coding and Billing
1
1
Certified Electronic Health Records Specialist
1
1
Certified Advanced Medical Assistant
Work History
Medical Office Practice Manager
Plantation Medical Clinic PA
02.2016 - Current
- Perform venipuncture and specimen collection in accordance with established protocols (phlebotomy)
- Accurately transcribe medical provider notes and treatment plans into the EHR (medical transcription)
- Manage medical billing and coding tasks, including ICD-10 and CPT coding, claims submission, and insurance follow-up
- Prior Authorizations Specialist expert in obtaining complex prior authorizations for Radiology, Diagnostic and Pharmacy, reducing approval turn around time by 30%
- Administer and document medications under provider supervision; apply pharmacology knowledge to assist in medication reconciliation and patient education
- Assist in patient intake, vital signs, and rooming
- Review and interpret ACO/MSO reports to support population health initiatives and cost-reduction strategies
- Educated patients on the importance of preventive screenings and ensured compliance with HEDIS quality measures.
- Promoted and facilitated patient participation in age-appropriate screenings and wellness visits in alignment with HEDIS and quality care metrics.
- Improved patient outcomes by delivering education on preventive health and guiding adherence to evidence-based HEDIS measures.
- Engaged patients in preventive care initiatives, including screenings and wellness exams, to support ACO/MSO quality performance goals.
- Maintain patient confidentiality and ensure compliance with HIPAA and other healthcare regulations
- Collaborate with care teams to support quality improvement and care coordination efforts
- Assist patients with navigating healthcare systems and accessing local or governmental resources
- Shadowed physician during patient care to document clinical notes and support workflow.
- Proficient in conducting Chronic Care Management (CCM) calls to support patients with multiple chronic conditions, ensuring continuity of care and adherence to treatment plans.
- A private medical practice located in the heart of Plantation, Florida, providing comprehensive primary care services to adult patients aged 18 and up, with a strong focus on geriatric health. The practice is dedicated to delivering personalized, preventive, and chronic disease management care in a compassionate, community-centered environment.
- Full-time
Education
Associates - Allied Health in Health Care
New York Institute Of Technology
New York12.2009
Certificate - Certified Medical Coder And Biller
NHP
Certificate - Certified Advanced Medical Assistant
NHP
Cerificate - Certified Electronic Health Record Specialist
NAHP
No Degree - Oshea Certified
Oshea
Skills
- Medical practice management
- Electronic health records
- Insurance verification
- Insurance billing
- Healthcare compliance
- Patient engagement
- Revenue cycle management
- Medical billing
- Medical coding
- Referral management
- Reimbursement tracking
- Quality improvement
Certification
- Nationally Registered Certified Advanced Medical Assistant (NRCAMA) National Association For Health Professionals
- Coding and Billing Specialist (NRCCS) National Association For Health Professionals
- Electronic Health Records Specialist ( CEHRS) National Association For Health Professionals
Accomplishments
- Increased revenue threefold through accurate HEDIS coding and proactive preventative screening initiatives
- Led efforts that resulted in a threefold increase in reimbursements through networking and credentialing with a broad span of Insurance companies.
- Developed an effective weight loss management program to improve patient outcomes using SGL2 inhibitors, dietary surveillance and vitamins.
- Implemented new office structure and front desk procedures, optimizing staff performance and increase in revenue.
- Overhauled office dynamics leading to measurable gains in patient satisfactory
Timeline
Medical Office Practice Manager
Plantation Medical Clinic PA
02.2016 - Current
Associates - Allied Health in Health Care
New York Institute Of Technology
Certificate - Certified Medical Coder And Biller
NHP
Certificate - Certified Advanced Medical Assistant
NHP
Cerificate - Certified Electronic Health Record Specialist
NAHP
No Degree - Oshea Certified
Oshea