Summary
Overview
Work History
Education
Skills
Strength and Capabilities
Technical Skills
References
Timeline
Work Availability
Work Preference
Quote
AdministrativeAssistant

Raphael' E. Dufresne-Harden

Richfield,MN

Summary

Results-driven professional experience logged in healthcare, financial and retail industries. Skilled in negotiating contracts, managing supplier relationships, and analyzing market trends to make informed purchasing decisions. Strengths include vendor and inventory management, strategic planning, and improving operational efficiency. Successful attainment of goals by tracking, ordering, and supplying high-quality results keeping focus on customer needs.

Overview

19
19
years of professional experience

Work History

Merchandising Specialist

Bluestem Brands Inc.
Minneapolis, MN
10.2024 - Current
  • Applied project management expertise to resolve issues with new product merchandising software.
  • Facilitated seamless integration of new products.
  • Create assets using digital commerce platform.
  • Assigned projects focused on taxonomy slotting and acquiring images.
  • Verified alignment of product positioning with regulatory requirements and branding criteria.

Personal Caretaker

Parent
01.2017 - 06.2024
  • Served as advocate, power of attorney, and medical directive for parent with severe mental and physical health challenges.
  • Collaborated with financial advisor and insurance companies to manage all personal financial obligations effectively.
  • Analyzed physical and mental conditions along with treatments and medications for informed decision-making.
  • Assisted in creating a calming environment to mitigate anxiety during appointments.
  • Supervised coordination with contractors, carried out DIY activities, and executed property sales to address financial needs for medical expenses during challenging pandemic times.

Marketing Business Analyst

Optum, UnitedHealth Group
Minneapolis, MN
04.2019 - 04.2020
  • Updated and corrected specifications for quarterly printed catalogs to reduce waste from damage.
  • Coordinated creation, product verification, and membership validation for quarterly catalogs circulated to Optum Rx members.
  • Engaged in ideation sessions for new product and membership announcement mailings, aimed at specific audiences.
  • Assisted Accounting Team with invoice processing and expenditure reconciliation.
  • Organized wide-ranging collection of historical mailing data and inquiry documents for easy reference.

Contract - Business Analyst – Vendor Management

Ameriprise Financial, Inc.
Minneapolis, MN
09.2018 - 01.2019
  • Analyzed current contracts to ensure compliance with regulatory and corporate standards.
  • Performed risk evaluations on contracts, recommending essential changes to vendors.
  • Reviewed and consolidated policies and procedures, recommending efficiency improvements.
  • Simplified and presented large datasets to senior leadership, facilitating efficient decision-making.
  • Tracked, reviewed, and reconciled invoices, identifying and resolving discrepancies.

Contract–Senior Procurement and Inventory Analyst

Optum, UnitedHealth Group
Minneapolis, Minn
01.2016 - 01.2018
  • Revamped procurement process for Enterprise Information Security (EIS), saving over $3 million in waste.
  • Identified and resolved inefficiencies across teams by organizing and consolidating sourcing and procurement file repositories.
  • Ensured spending request validation and protocol compliance for MA, NDA, RFP, RFI, PO, and SOW.
  • Created the EIS Procurement Portal for purchase and contract requests, standardizing Sourcing Procurement Requests (SPR), Statements of Work (SOW), Procurement Requests (PR), and Concur invoicing.
  • Established user-friendly policies and procedures, and implemented training programs for program success.
  • Created a centralized repository for PR, SPR, and Concur Invoice requests, enhancing information retrieval and reporting efficiency.
  • Cultivated and strengthened business relationships and negotiated with key vendors to ensure cost effective and timely project completion.
  • Standardized corporate reporting, reducing manual entry errors and associated costs.

Contract – Business Finance Analyst

Optum, UnitedHealth Group
Minneapolis, Minnesota
07.2015 - 12.2015
  • Conducted financial and business analysis to align customer goals with project requirements.
  • Reviewed confidential contracts and prepared specialized reports, graphs, and data charts.
  • Collaborated with various departments and systems to gather missing information.
  • Suggested process improvements to enhance efficiency, saving time and costs.

Marketing Materials Manager/Print Buyer

Ameriprise Financial, Inc.
Minneapolis, Minnesota
02.2013 - 02.2015
  • Managed print procurement for RiverSource Insurance, RiverSource Annuities, and RiverSource Brand, overseeing marketing budgets exceeding $3 million annually.
  • Acted as the primary liaison for business partners and vendors, handling all aspects of print, assembly, and on-demand requests including pricing, project specifications, quantities, timelines, art files, proofs, press checks, and invoicing.
  • Managed various programs including product launches, annual updates, specialized print projects, kits, mass mailings, and eCommerce initiatives.
  • Directed special projects involving non-standard materials and construction, ensuring adherence to brand standards.
  • Advised business partners on cost-saving opportunities and effective solutions to address issues and concerns.
  • Monitored project progress, providing regular status updates and escalating issues with proposed solutions to management.
  • Prepared monthly divisional and program specific budget reports, tracking spending against goals and forecast future needs.
  • Executed regular assessments to identify and decrease excess spending on materials.
  • Partnered with e-commerce division to upload content into platforms like Salesforce and eCatalog.
  • Contributed to a special project team for implementing a new warehouse/fulfillment vendor, focusing on aligning with current and future business requirements.

Program Manager – Client Accounts

Cenveo
Minneapolis, Minn
09.2010 - 02.2013
  • Managed client programs across three key divisions for two Fortune 500 companies, including mass annual client material government regulatory update, while serving as the primary contact for all program-related inquiries.
  • Cultivated client relationships to ensure high-quality service.
  • Provided detailed estimates, timelines, and cost-saving recommendations, while managing change orders and invoicing.
  • Ensured prompt delivery of proofs, samples, and inventory, and delivered regular program updates and reports.
  • Oversaw the accurate posting of materials to electronic catalogs, adhering to legal regulations.
  • Generated daily and weekly reports, including forecasts, reorders, and inventory management.

Senior Account Coordinator - Client Accounts

Cenveo
Minneapolis, Minneapolis
09.2007 - 09.2010
  • Led a team of account coordinators and supported Account Managers with special projects and additional responsibilities.
  • Assisted Program Manager in client relationship management, stepping in as needed for three key divisions.
  • Collaborated with key clients on program development and improvements, and supported client mass annual material government regulatory update.
  • Reviewed and verified pricing requests, coordinated with internal teams and vendors for production and scheduling.
  • Managed reporting and training for new employees and clients, and facilitated project reviews and policy improvements.

Account Coordinator – Client Accounts

Cenveo
Minneapolis, Minnesota
12.2005 - 09.2007
  • Served as a secondary contact for Fortune 500 client, liaising between clients, vendors, and internal teams to ensure timely and accurate program completion.
  • Coordinated with key client contacts on program details and worked with internal teams on production and scheduling tasks.
  • Assisted with billing issues and learned client and company culture, policies, and procedures.
  • Transitioned from contractor to permanent employee in less than six months due to exceptional performance.

Education

Associate of Arts - Liberal Arts

Normandale Community College
Minneapolis, MN

Office Specialist With Additional Studies - Business

Rasmussen University
Saint Paul, Minnesota

Skills

  • Project, Program Planning, and Execution
  • Client Relationship Management
  • Vendor Negotiation and Contract Management
  • Supply Chain Optimization
  • Marketing Campaign Development
  • Print Production and E-commerce Management
  • IT Project Management
  • Inventory Management
  • Merchandising Operations
  • Healthcare System Expertise
  • Knowledge of Financial Regulations
  • Data Analysis and Decision-Making
  • Collaborative Team Leadership
  • Clear Communication
  • Analytical Problem-Solving
  • Resource Allocation Management
  • Process Improvement and Implementation
  • Space Optimization
  • Planogram Analysis
  • Sales Analysis

Strength and Capabilities

• Expert in planning, executing, and closing projects efficiently and within budget. • Proficient in Agile and Waterfall methodologies. • Strong ability to build and maintain client relationships, ensuring client satisfaction and retention. • Skilled in coordinating multiple projects/programs simultaneously, aligning resources, and meeting deadlines. • Proficient in developing and implementing marketing campaigns that drive brand awareness and growth. • Adept at managing IT projects and systems, troubleshooting technical issues, and implementing software solutions. • Expertise in optimizing supply chain operations, from procurement to inventory management, ensuring seamless operations. • Proven ability to negotiate and manage vendor contracts, fostering strong partnerships for long-term success. • In-depth understanding of healthcare systems, regulations, and market trends, enhancing project relevance and impact. • Experienced in managing print production processes, ensuring high-quality output and cost effectiveness. • Strong analytical skills for data-driven decision-making and problem-solving. • Effective at leading and motivating cross-functional teams to achieve project goals. • Excellent verbal and written communication skills, facilitating clear and concise information exchange.

Technical Skills

MS Office - MS Excel - MS Word - MS Powerpoint - MS Outlook - MS Teams - Adobe Acrobat - SAP Ariba - EnterWorks - Nibbler Summary - UKG - SharePoint - PeopleSoft - Salesforce - Concur - Hagen - DMS - RxConstruct - IQNavigator - Experience/Knowledge of Lean Six Sigma

References

References available upon request.

Timeline

Merchandising Specialist

Bluestem Brands Inc.
10.2024 - Current

Marketing Business Analyst

Optum, UnitedHealth Group
04.2019 - 04.2020

Contract - Business Analyst – Vendor Management

Ameriprise Financial, Inc.
09.2018 - 01.2019

Personal Caretaker

Parent
01.2017 - 06.2024

Contract–Senior Procurement and Inventory Analyst

Optum, UnitedHealth Group
01.2016 - 01.2018

Contract – Business Finance Analyst

Optum, UnitedHealth Group
07.2015 - 12.2015

Marketing Materials Manager/Print Buyer

Ameriprise Financial, Inc.
02.2013 - 02.2015

Program Manager – Client Accounts

Cenveo
09.2010 - 02.2013

Senior Account Coordinator - Client Accounts

Cenveo
09.2007 - 09.2010

Account Coordinator – Client Accounts

Cenveo
12.2005 - 09.2007

Associate of Arts - Liberal Arts

Normandale Community College

Office Specialist With Additional Studies - Business

Rasmussen University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchCareer advancementCompany CulturePersonal development programs

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Raphael' E. Dufresne-Harden