REA DENNY
Oceanside,CA
Summary
Versatile Assistant General Manager with more than 10 years of experience overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Provides extensive experience combined with sound judgement and good problem-solving abilities. Dedicated to applying training, monitoring morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Assistant General Manager (Dual Properties)
Hilton Garden Inn and Homewood Suites San Diego Del Mar
2022.10 - Current
- Successfully managing all aspects of hotel daily operations.
- Exceeded SALT score and Hilton honor enrollments by implementing effective policies and procedure that help achieve hotels goals by 100%.
- Created a detailed and thorough checklists and training program that increase team’s productivity and efficiency.
- Spearheaded and improved 2023 QA Inspection by 5%.
- Elevated and created a warmth welcoming ambiance of hotel lobbies and restaurants.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Seamlessly trained team members with Hilton new PMS system and thrivingly oversaw PEP migration.
- Overseeing Homewood Suites Renovation Project.
Hotel Assistant Manager
Four Seasons
2022.02 - 2022.10
- Responsible in managing successfully all aspects of daily hotel operations.
- Directs and coordinates all hotel activities to achieve optimum efficiency and economy of operations.
- Implemented elevated and personalized guest experience, handles and resolves guests’ issues.
Sales Manager
Calamigos Guest Ranch and Beach Club
2021.02 - 2022.02
- Organized and Implemented Sales resort’s revenue
- Achieved the highest department’s revenue by 200% on the third month of stint by maximizing new and existing accounts
- Increased hotel’s financial performance by coaching associates on sales techniques.
Front Office Manager
Home2 Suites by Hilton
2019.01 - 2021.02
- Part of the Pre-Opening Management Team
- Successfully Launched and Set-Up the Hotel Operations
- Recruited and Trained Front Office Team Members.
Front Office Manager
Home2 Suites by Hilton
2017.08 - 2018.12
- Oversaw the entire Guest Service/Front Office and Breakfast operations to maintain high standards
- Ensured valued and Hilton Honor Guests are recognized and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximized room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Responsible for daily audit report, weekly accounts payable and month end report.
- Implemented staff training programs, improving employee performance and team cohesion.
General Manager
Red Roof Inn & Suites
2015.12 - 2017.08
- Oversaw and managed the $2M renovation while still open for business.
- Maximized profitability by effectively managing room rates and developing strategic plans.
- Created accounts with Global Distribution System and local businesses (corporation and military accounts) to utilize revenue.
- Elevated the hotel ranking in Trip Advisor from 20th to 12th.
- Propelled market share index to reach 100% as reported by Smith Travel Report.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Burger Lounge Restaurant
2013.09 - 2015.11
- Optimized profitability by enhancing employee’s productivity and effectively managed food, beverage and labor on a daily basis
- Conducted daily pre-shift and weekly management meetings to ensure team’s efficiency.
- Consistently maintained the highest levels of cleanliness and organization of food and beverage to ensure quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Guest Services Agent
Sheraton La Jolla
2012.05 - 2013.09
- Responsible for ensuring satisfaction and lasting impression of all guests
- Increased room revenue by upselling room rates
- Verified that correct charges and credits were posted accordingly to guest folio
- Increased guest satisfaction by proactively resolving guest’s complaints
- Improved team productivity by providing administrative support to the management
- Effectively managed and assigned rooms to maximize room revenue and occupancy rate.
- Streamlined check-in processes for increased efficiency and reduced wait times.
Service Manager
Souplantation Restaurant
2010.01 - 2012.05
- Managed the operation of the entire restaurant with more than 50 culturally diverse employees
- Increased team productivity by 20% by conducting daily pre-shift meetings to ensure smooth restaurant operation.
- Increased profitability by 25% through shift management.
- Conceptualized “Restaurant Contest” that helped in achieving 100% store goals and revenue
- Responsible for day to day food inventory and ordering.
- Hired, trained and supervised team of service staff members to meet business goals.
- Handled guests feedback, comments and reservations.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Restaurant Manager
Sammy’s Woodfired Pizza Restaurant
2007.08 - 2010.01
- Successfully managed daily operation of the restaurant by coordinating activities between back of the house and front of the house.
- Responsible for achieving profitability through cost control and shift management.
- Improved team productivity by conducting daily pre-shift meetings to ensure smooth restaurant operation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales and Marketing Manager
Discovery Shores Boracay
2005.05 - 2007.08
Sales and Marketing Manager
El Nido Resorts
2001.01 - 2005.05
Education
MBA - Hospitality Management -
Vatel University
Los Angeles, CABS Hotel and Restaurant Management -
University of Santo Tomas
Manila, PhilippinesSkills
Profit and loss proficient
Budget administration
Revenue generation and labor management
Inventory, supply and cost control
Strong ability to evaluate, develop and execute team service skills with goal of flawless service execution
Outstanding Sales and Negotiation skills
Timeline
Assistant General Manager (Dual Properties)
Hilton Garden Inn and Homewood Suites San Diego Del Mar
2022.10 - Current
Hotel Assistant Manager
Four Seasons
2022.02 - 2022.10
Sales Manager
Calamigos Guest Ranch and Beach Club
2021.02 - 2022.02
Front Office Manager
Home2 Suites by Hilton
2019.01 - 2021.02
Front Office Manager
Home2 Suites by Hilton
2017.08 - 2018.12
General Manager
Red Roof Inn & Suites
2015.12 - 2017.08
General Manager
Burger Lounge Restaurant
2013.09 - 2015.11
Guest Services Agent
Sheraton La Jolla
2012.05 - 2013.09
Service Manager
Souplantation Restaurant
2010.01 - 2012.05
Restaurant Manager
Sammy’s Woodfired Pizza Restaurant
2007.08 - 2010.01
Sales and Marketing Manager
Discovery Shores Boracay
2005.05 - 2007.08
Sales and Marketing Manager
El Nido Resorts
2001.01 - 2005.05
MBA - Hospitality Management -
Vatel University
BS Hotel and Restaurant Management -
University of Santo Tomas
References
- Sandra Academia, Director of Finance, DoubleTree Hotel, 619.348.8470
- Berto Garcia, Director of Food & Beverage, Calamigos Guest Ranch, 310.422.4281
- Niveesha Hill, Asst. General Manager, Sheraton Carlsbad, 217.638.2905
References
- Sandra Academia, Director of Finance, DoubleTree Hotel, 619.348.8470
- Berto Garcia, Director of Food & Beverage, Calamigos Guest Ranch, 310.422.4281
- Niveesha Hill, Asst. General Manager, Sheraton Carlsbad, 217.638.2905
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