Reade Walker

• Directed multi-site infrastructure initiatives including a $900K LAN refresh and $400K IT deployment, delivering both under budget and ahead of schedule.
• Led disaster recovery operations during Hurricane Helene, restoring connectivity via Starlink and earning BorgWarner’s 2025 Innovation Award.
• Provided strategic technical support to C-suite executives as part of the Strategy Board IT team, ensuring rapid resolution of high-impact issues.
• Implemented enterprise monitoring tools and proactive service delivery processes to improve uptime and reduce escalations.
• Oversaw deployment of GoTo Rescue and resolved global AD access issues in coordination with security and compliance teams.
• Mentored junior technicians and led the NCSA Client Tech Community of Practice to standardize support practices and promote technical growth.
• Supported EUC modernization efforts including Windows 11 rollout, Azure migrations, and InTune MDM management.

• Delivered enterprise IT support across multiple manufacturing sites, ensuring consistent uptime and operational continuity.
• Managed day-to-day infrastructure operations including hardware, software, and network troubleshooting across diverse environments.
• Collaborated with cross-functional teams to resolve complex technical issues and implement scalable support solutions.
• Led preventative maintenance efforts and documentation initiatives to standardize service delivery and reduce recurring issues.
• Supported deployment of new technologies and upgrades, contributing to improved system performance and user satisfaction.
• Mentored junior technicians and facilitated onboarding, fostering a culture of growth and technical excellence.
• Provided hands-on support for desktop, mobile, and meeting room technologies, enhancing user experience and reliability.
• Built strong stakeholder relationships through responsive support, clear communication, and proactive issue resolution.

Provided enterprise-wide hardware, software, and network support across clinical and business environments. Delivered tier 2 support and on-site troubleshooting for complex IT issues, ensuring system stability and operational integrity. Led and supported major initiatives including eSignature deployment, SCCM migration, and Office 2013 rollout. Maintained 50+ comm rooms, supported 13,500+ devices, and contributed to preventative maintenance programs. Worked across all shifts and departments—from sterile ORs to emergency and outpatient clinics—ensuring seamless IT service delivery.

Researched, tested, and implemented computing and communications technologies across a 6-hospital health system. Provided tier 1 support for 13,000+ users, resolving tickets via Frontrange Heat and deploying 3,000+ mobile devices using AirWatch MDM. Migrated imaging platforms from Symantec Ghost to DSM, and supported clinical go-lives including Dragon Naturally Speaking. Delivered 3rd-shift on-site support, rounding with providers and clinicians, and helped shape the preventative maintenance program for 50+ comm rooms and wireless clinical devices.

Led digital engagement initiatives including mobile communications, social media, and website updates to support business growth and customer outreach. Selected to open 12 new Chick-fil-A locations, demonstrating leadership and operational agility. Managed customer databases, coordinated training for new team members, and oversaw daily operations and cash handling. Built foundational experience in team coordination, technology deployment, and cross-functional collaboration—skills that continue to support my success in IT leadership roles.

Planned and executed marketing and sales strategies for ECU’s Apple Campus Reseller, resulting in an 18–20% sales increase over three fiscal years. Delivered technical support and training for Apple products and software to students, faculty, and staff. Deployed and tested mobile applications, and led device rollouts using MDM platforms. Demonstrated leadership and adaptability as part of an elite team opening 12 new Chick-fil-A locations—building foundational experience in customer engagement, technology deployment, and cross-functional coordination.

Delivered desktop and network support for 350+ employees, managing Active Directory, VPN, and firewall security. Led enterprise-wide software deployments and system upgrades, maintained server infrastructure, and implemented mobile and webmail access. Designed and maintained the technology asset database, oversaw antivirus and backup systems, and ensured secure, efficient IT operations across commercial and proprietary platforms.