Maureen Atieno Akoko
Thika,Kenya,Kenya
Summary
PERSONAL ATTRIBUTE
I am an enthusiastic individual who is seeking to use skills in the tourism sector. Interpersonal ability to communicate with people at all levels, take risk and accomplish task on time. A team builder and can work under pressure to get the expected results.
CAREER OBJECTIVE Am looking towards career growth in the fields of Tourism Industry. I would like to utilize my passion and talent for the Tourism Industry and moreover, work with other professionals to contribute to success of the field. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
Work History
Food and Beverage Server
Louize Simba Hotel
03.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
Front Desk Receptionist
CRISPY BITE HOTEL NAIROBI
07.2018 - 07.2021
- Analyzed sales figures and producing reports.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Food and Beverage Server
SONY SUGAR GUEST HOUSE HOTEL
12.2017 - 02.2018
- Organizing morning yoga and gymnastic for guests Ensuring guests contact to ensure maximum satisfaction Organizing activities such as volleyball fo guests 2 Ensuring full participation of guests for evening shows , parties and lives music
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
Food and Beverage Server
SAFARI PARK HOTEL
06.2016 - 09.2017
- Ensuring full participation of the guests during evening shows, parties and live music by involving them
- I demonstrate different activities during the day and evenings
- As a dancer I demonstrate dancing styles to guests and to my team ensuring maximum entertainment satisfaction of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to help customers make food choices.
Education
DIPLOMA - Tourism and Hospitality Management
Zetech University
NAIROBI11.2019
Diploma - Tourism and Hospitality Management
ZETECH UNIVERSITY
MIGORI06.2017
No Degree - HIGH SCHOOL EDUCATION
ST.JOHN’S KOMOLORUME HIGH SCHOOL
MIGORI11.2014
No Degree - PRIMARY EDUCATION
RANJIRA PRIMARY SCHOOL
MIGORI06.2010
Skills
- Shorthand writing
- Customer/Client relations
- Documentation and reporting
- Travel planning
- Adaptable and Flexible
- Corrective Actions
- Order Accuracy and Delivery
- Honesty, integrity, and reliable
- Cordial and hospitable
- Check Payment Processing
- Beverage Preparation
Languages
English
Full Professional
French
Elementary
Timeline
Food and Beverage Server
Louize Simba Hotel
03.2023 - Current
Front Desk Receptionist
CRISPY BITE HOTEL NAIROBI
07.2018 - 07.2021
Food and Beverage Server
SONY SUGAR GUEST HOUSE HOTEL
12.2017 - 02.2018
Food and Beverage Server
SAFARI PARK HOTEL
06.2016 - 09.2017
DIPLOMA - Tourism and Hospitality Management
Zetech University
Diploma - Tourism and Hospitality Management
ZETECH UNIVERSITY
No Degree - HIGH SCHOOL EDUCATION
ST.JOHN’S KOMOLORUME HIGH SCHOOL
No Degree - PRIMARY EDUCATION
RANJIRA PRIMARY SCHOOL
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