Reagan Bailey
Summary
Passionate about providing top-notch customer service. Have background in handling diverse customer inquiries, resolving complaints and promoting company products, all focused on enhancing client satisfaction. Strong communicator with knack for building relationships and fostering loyalty. Made significant impact in previous work through implementation of innovative customer service strategies that improved overall efficiency.
Overview
6
6
years of professional experience
Work History
Customer Service Team Member
Kris Flores Insurance Solution
Prosper, Texas
03.2024 - Current
- Interactions through various touchpoints involve the emotional encounters that customers experience when dealing with an insurance company.
- I assisted customers with product selection and ordering processes.
- Resolved customer complaints promptly.
- Created reports to analyze customer satisfaction levels.
Dining Supervisor
Wateremere
Frisco, Texas
12.2022 - 03.2024
- Supervised and coordinated activities of dining room personnel to provide fast and courteous service to patrons.
- Ensured that all food items were prepared according to established standards and recipes.
- Developed strategies for increasing customer satisfaction levels.
- Resolved customer complaints promptly and professionally.
Aquatics Supervisor
Great Wolf Lodge
Grapevine, Texas
01.2019 - 12.2022
- Ensured proper maintenance of aquatic facilities and equipment.
- Supervised lifeguards, swim instructors, and other aquatics staff members.
- Assisted with recruiting potential employees for the aquatics department.
- Trained new aquatics staff members on safety procedures and policies.
Education
Associate of Arts - Business
Tarrant County College
Hurst, TX05-2024
Skills
- Networking
- Team leadership
- CSR support
- Scheduling
- Recruitment & Hiring
- Computer Literacy
- Marketing
- Sales
- Time management
- Public Speaking
- Adaptability
- Spreadsheets
Timeline
Customer Service Team Member
Kris Flores Insurance Solution
03.2024 - Current
Dining Supervisor
Wateremere
12.2022 - 03.2024
Aquatics Supervisor
Great Wolf Lodge
01.2019 - 12.2022
Associate of Arts - Business
Tarrant County College
Similar Profiles
Amber FloresAmber Flores
Volunteer Marketing Manager at Flores Roofing and Remolding & Attic Foam SolutionVolunteer Marketing Manager at Flores Roofing and Remolding & Attic Foam Solution
Edward Joseph PangilinanEdward Joseph Pangilinan
Client Success Manager / Operations Manager at Insurance Back Office SolutionClient Success Manager / Operations Manager at Insurance Back Office Solution
MEHUL ACHARYAMEHUL ACHARYA
Advisor at ASSURE INSURANCE SOLUTIONAdvisor at ASSURE INSURANCE SOLUTION