Reagan Bates
Wichita Falls,TX
Summary
Dedicated mortgage loan originator that is successful at achieving monthly production goals, assisting management with department objectives, and maintaining new and existing customer relationships through product knowledge and excellent communication.
Overview
4
4
years of professional experience
Work History
Assistant Vice President/Mortgage Loans
American National Bank & Trust
12.2023 - Current
- Work together closely with executive management to align mortgage department goals with company objectives, resulting in stronger organizational unity
- Assisted management with an online help desk to answer colleague questions from several topics ranging from questions on loan programs to solving issues with software errors.
- Manage a diverse portfolio of projects, ensuring that each loan met quality standards and delivered results meeting several time sensitive deadlines within budget.
- Enhanced collaboration between team members in the organization and outside of the organization in the real estate industry by continuous communication between buyers, sellers, real estate agents, escrow officers, and appraisers.
- Maintain strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Doing anything and everything asked to reach company success. Even if the ask does not relate to my direct job description.
Mortgage Loan Officer
American National Bank & Trust
09.2020 - 12.2023
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
Education
BBA - Marketing
Midwestern State University
Wichita Falls, TX05.2019
Skills
- Decision Making & Credit Analysis
- Working in time crunch situations
- Effective relationship building
- Business Development
- Customer Service
- Knowledge of secondary market loans - Conventional, FHA, and VA
Additional Information
Committee member for the North Texas Rehab Center auction - Organizes and fundraise for the NTRC auction that has raised over 10 million dollars since its inception.
Timeline
Assistant Vice President/Mortgage Loans
American National Bank & Trust
12.2023 - Current
Mortgage Loan Officer
American National Bank & Trust
09.2020 - 12.2023
BBA - Marketing
Midwestern State University
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