Reagan Bonner
Centreville,AL
Summary
Personable Office Administrator with five years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling employee' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of professional experience
Work History
Office Administrator
Bibb Septic, LLC
08.2019 - Current
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Improved office efficiency by streamlining administrative processes and implementing new organizational systems.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Efficient in Microsoft Office applications.
Customer Service Representative
J & S Drugs
09.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Associate of Arts - General Studies
Shelton State Community College
Tuscaloosa, AL08.2021
Skills
- Office Supply Management
- Database Entry
- Bookkeeping
- Workforce Management
- Travel Coordination
- Billing Oversight
- Telephone Reception
- Payroll Administration
- Microsoft Office Proficiency
- Office Equipment Operation
- Multitasking
- Cost Control
- Administrative Support
- Managing Office Supply Inventory
- Time Management
- Schedule and Calendar Management
References
References available upon request.
Timeline
Office Administrator
Bibb Septic, LLC
08.2019 - Current
Customer Service Representative
J & S Drugs
09.2018 - 07.2019
Associate of Arts - General Studies
Shelton State Community College
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